Tivoli Endpoint Manager Console System Requirements

Technote (troubleshooting)


Problem(Abstract)

This article describes the system requirements required to run the BigFix/Tivoli Endpoint Manager console.

Resolving the problem

Tivoli Endpoint Manager Consoles are typically run on workstations and from a Terminal or Citrix server, the information below provides specifications for both configurations. The Hardware Specification values listed are for best performance of the Tivoli Endpoint Manager Console.

Click here for more information about supported configurations for the Tivoli Endpoint Manager Console.

Tivoli Endpoint Manager Console System Specifications

Supported Operating Systems:

  • Microsoft Windows XP
  • Microsoft Windows 2003
  • Microsoft Windows Vista
  • Microsoft Windows 2008
  • Microsoft Windows 7

Note: Windows Vista (x86 and 64-Bit) and Windows 2003 64-Bit are only supported for Tivoli Endpoint Manager 6.0 or later.

Note: Tivoli Endpoint Manager 7.0 on Windows 2000 requires SP3 or later.

Required Software Configurations:

  • Internet Explorer 6 or later
  • Microsoft Data Access Components 2.7 or later
  • Office Web components
  • Minimum 1024x768 screen resolution
  • High Speed network connection to the Tivoli Endpoint Manager Server database
  • Tivoli Endpoint Manager requires Microsoft XML 6 and Windows Installer V3.1.
  • Flash Player v9 or later is required to see the Dashboards in the Tivoli Endpoint Manager Console (and some of the web reports).

Tivoli Endpoint Manager Console Hardware Specifications

Tivoli Endpoint Manager Consoles are typically installed on personal workstations and Terminal or Citrix Servers.

  • Users with high-speed network connections (10 mbps+) to the Tivoli Endpoint Manager Server database can use any computer that meets the requirements below.
  • Remote users will typically need to use a Terminal Server or Citrix Server because their network connection is too slow.

The hardware requirements are based on the number of managed computers, which is the number of computers that a Tivoli Endpoint Manager Console Operator will see in their Tivoli Endpoint Manager Console. In most deployments, a Tivoli Endpoint Manager Console Operator will see a subset of the total number of computers while a Master Tivoli Endpoint Manager Console Operator will see all of the computers.

Workstation Installations

Number of Managed Computers CPU Memory Hard Disks (Free Space)
< 250 1 GHz 512 MB 50 MB free
1,000 2 GHz 512 MB 100 MB free
10,000 2-3 GHz 1 GB 250 MB free
50,000 2-3 GHz - 2 Cores 2 GB 1 GB free
100,000 2-3 GHz - 2 Cores 3 GB 2 GB free
> 200,000 2-3 GHz - 2-4 Cores 4 GB 3 GB free

The following network configurations are recommended:

  • TCP and UDP must be completely unblocked at all internal routers and internal firewalls on port 52313.
  • The firewalls should allow bidirectional traffic.

Terminal/Citrix Server Installations

The primary constraints for the Tivoli Endpoint Manager Console are CPU and memory. The memory use of the Tivoli Endpoint Manager Console goes up with the total number of managed Tivoli Endpoint Manager Clients. These configurations assume standard usage patterns for up to 10-20 simultaneous Tivoli Endpoint Manager Console users:

Number of TEM Agents CPU Memory Hard Disks (Free Space)
< 250 2-3 GHz - 2 Cores 2 GB 1 Raid Array (RAID 5, 10) - 5 GB free
1,000 2-3 GHz - 2 Cores 4 GB 1 Raid Array (RAID 5, 10) - 10 GB free
10,000 2-3 GHz - 4 Cores 8 GB 1 Raid Array (RAID 5, 10) - 20 GB free
25,000 2-3 GHz - 4 Cores 8-16 GB 1 Raid Array (RAID 5, 10) - 40 GB free
100,000 2-3 GHz - 4-8 Cores 16-32 GB 1 Raid Array (RAID 5, 10) - 80 GB free
200,000 2-3 GHz - 8-16 Cores 16-32 GB 1 Raid Array (RAID 5, 10) - 150 GB free

Note: The values above reflect the number of simultaneous Tivoli Endpoint Manager Consoles running on a single Terminal or Citrix Server which means a single server can support many more Tivoli Endpoint Manager Console Operators in total depending on Tivoli Endpoint Manager Console usage patterns. Consider using more than one Terminal or Citrix Server if you'll have more simultaneous users than the values listed here.

Important Note: For larger deployments that expect over 50,000 Tivoli Endpoint Manager Agents OR over 50 Tivoli Endpoint Manager Console operators, consult a Tivoli Endpoint Manager deployment specialist for specific recommendations on Terminal/Citrix Server configurations

Related information

TEM Server System Requirements

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Document information


More support for:

Tivoli Endpoint Manager

Software version:

Version Independent

Operating system(s):

Platform Independent

Reference #:

1505693

Modified date:

2014-06-17

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