Some Lotus Notes fields are not displayed when previewing emails from IBM Content Collector.

Technote (troubleshooting)


Problem(Abstract)

When previewing Lotus Notes emails after emails are archived and stubbed using IBM Content Collector, some fields such as From, To and Subject are not displayed.

Symptom

In the preview, fields such as From, To and Subject are missing.


Cause

One known reason that may cause the problem is an incorrect path to the icu4j-charsets-4_4_2.jar.

Environment

IBM Content Collector web application deployed in a cluster environment.

Diagnosing the problem

Look for errors in the logs located in the WebSphere ffdc directory. For example:



    C:\IBM\WebSphere\AppServer\profiles\<profilename>\logs\ffdc

You may see an error similar to the following message:

[7/14/11 0:51:45:991 PDT] FFDC Exception:java.io.FileNotFoundException SourceId:com.ibm.ws.runtime.ModuleManifestParser.addInstalledOptionalPackages ProbeId:200 Reporter:java.lang.Class@37763776 java.io.FileNotFoundException: C:\IBM\WEBSPH~1\APPSER~1\profiles\AFUWeb\installedApps\myserverNode01Cell\afu_web.ear\
afu_web.war\WEB-INF\lib\icu4j-charsets-4_4_2.jar (The system cannot find the path specified.)


Resolving the problem

In your cluster deployment, update classpath to the correct location.

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Document information


More support for:

Content Collector
Content Collector for Email

Software version:

2.2

Operating system(s):

Windows 2008 server

Reference #:

1505517

Modified date:

2013-06-12

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