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First GTP failed with error message: CM-REQ-4342 An error occurred with the client / There are no objects in the location

Troubleshooting


Problem

The GTP failed with an error message after import the Planning application to a new server

Symptom

The following error messages are generated:
"The Go To Production process failed.
plk.ContentManagerService:
SOAP-ENV:Fault
faultcode: Client
faultstring: CM-REQ-4342 An error occurred with the client.
detail
bus:exception
severity: error
errorCode: cmEmptySelection
bus:message
messageString: CM-REQ-4032 There are no objects in the location "/Public Folders/.....".
More information MAY be contained in the 'biBusHeader' object"
or
PlanningErrorLog:
CM-REQ-4342 An error occurred with the client

Environment

mixed environmnet, Planning 10.1, Windows 2003

Diagnosing The Problem

Verify the Dispatcher-URI in IBM Cognos Configuration.

Resolving The Problem

Modified the Dispatcher-URI for external application in IBM Cognos Configuration. Use the correct URI and port number

[{"Product":{"code":"SS9S5U","label":"Cognos 8 Planning"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Contributor","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
15 June 2018

UID

swg21505329

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