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SA IOM Server Crash

Technote (troubleshooting)


The Event Viewer showed .NET Runtime 2.0 Error Reporting


The Event Viewer showed the following information:

Source: .NET Runtime 2.0 Error Reporting
Details: Faulting application rpserver.exe, version, stamp 4b148e1c, faulting module rpserver.exe, version, stamp 4b148e2c, debug? 0, fault address 0x0001b7b5

No error was found in the SA IOM log, we just noticed the timestamp stopped.

Diagnosing the problem

The SA IOM log showed the following message for a couple of users indicating they were logging on with an old pre-GA version of the SA IOM client code:

06/26/11 19:43:58:259 P Client version 203 supported

Resolving the problem

Make sure all old code is deleted and clients logon using the latest client code installed with the server.

You can prevent this from happening by adding a new profile keyword was introduced with SA IOM V2.1.1 FP0001 called CLIENT_MINIMUM_LEVEL it will prevent early client versions from connecting to the server.

Document information

More support for: Tivoli System Automation for Integrated Operations Management

Software version: 2.1

Operating system(s): Windows

Reference #: 1505282

Modified date: 06 May 2015