Conditional user interface in Maximo for Service Providers

Technote (FAQ)


Question

What conditional user interface features are provided in Maximo for Service Providers?

Answer

The conditional UI (user interface) features enable you to restrict the visibility of a field or feature based on a condition. Maximo for Service Providers implements several conditional UI features.
In the Service Level Agreements (SP) application, the field that allows you to enable the SLA for SLA Hold is displayed only if the IBM Tivoli Service Request Manager (TSRM) for Service Providers or the IBM SmartCloud Control Desk (SCCD) Service Provider edition product is installed. The feature is available to users who installed TSRM for Service Providers versions 7.1.1, 7.1.2, 7.1.1.1, 7.1.1.2 or to users who installed SCCD Service Provider edition version 7.5 or later.

In Maximo for Service Providers v7.5.1, conditional UI features were added the Organizations (SP), Assets (SP), and Configuration Items (SP) applications. The conditional UI allows different on-screen help text to display, depending on the products that are installed or on the enablement of the customer synchronization feature.

In Maximo for Service Providers v7.5.1.1, a conditional UI feature was added to the Response Plan (SP) application. The crews information that appears on the Response Plan is conditional on whether Maximo Asset Management Scheduler, version 7.5.1 is installed with Maximo for Service Providers, version 7.5.1.1.

In Maximo for Service Providers v7.5.2, a conditional UI feature was added to the Customer Billing application. The option controls whether a user can restart the copy of a bill batch that is in progress.

Products that are installed on Tivoli's process automation engine use metadata to control the visibility and use of controls (elements of the user interface) that are used in each product's applications, based on conditions relevant to the use of the control. The metadata is stored in the APPLICATIONAUTH table in the Maximo database.

The metadata is configured for the security group that contains all users. This group's name is specified in the Group for All Users field on the Security Controls window in the Users application and the Security Groups application. Do not delete this group or remove members from it; the user interface will not work properly for a user that is not a member of this group. You can add your own configurations to this group in order to implement new conditions. Do not remove configurations supplied with the product.

For more information about conditional UI, refer to the Application Designer Guide or search for "Conditional UI" in your product's information center.

The following tables describe the conditional UI features in Maximo for Service Providers versions 7.1.1, 7.1.2, 7.1.1.1, 7.1.1.2, 7.5, 7.5.1, 7.5.1.1, and 7.5.2.

Service Level Agreements (SP) application


Application

Option Name

Condition

Position

Description/Comments
SLA SLAHOLD BMXAQ1001

Tivoli Service Request Manager license key is installed.
SLA main tab
Enables SLA Hold check box

The following table describes the conditional UI features that were added in Maximo for Service Providers, version 7.5.1. Each of the options controls which of two versions of on-screen help text is displayed.


Application

Option Name

Condition

Position

Description/Comments
Organizations (SP) (PLUSPORG) PLUSPITUSC BMXAQ1001
An exploiting product is installed.
Asset and CI Customer Options window Sigoption for conditional UI when an exploiting product is installed.
Organizations (SP) (PLUSPORG) PLUSPNOTITUSC PLUSPNOITUSC
An exploiting product is not installed.
Asset and CI Customer Options window Sigoption for conditional UI when an exploiting product is not installed.
Organizations (SP) (PLUSPORG) PLUSPSYNCASSETCION PLUSPSYNCON
Asset and CI customer synchronization is enabled.
Asset and CI Customer Options window Sigoption for conditional UI when PLUSPSYNCASSETCI maxvar is 1.
Organizations (SP) (PLUSPORG) PLUSPSYNCASSETCIOFF PLUSPSYNCOFF
Asset and CI customer synchronization is not enabled.
Asset and CI Customer Options window Sigoption for conditional UI when PLUSPSYNCASSETCI maxvar is 0.
Assets (SP)
(PLUSPASSET)
PLUSPSYNCASSETCION PLUSPSYNCON
Asset and CI customer synchronization is enabled.
Associate Customers window, from List tab Sigoption for conditional UI when PLUSPSYNCASSETCI maxvar is 1.
Assets (SP)
(PLUSPASSET)
PLUSPSYNCASSETCIOFF PLUSPSYNCOFF
Asset and CI customer synchronization is not enabled.
Associate Customers window, from List tab Sigoption for conditional UI when PLUSPSYNCASSETCI maxvar is 0.
Configuration Items (SP) (PLUSPCI) PLUSPSYNCASSETCION PLUSPSYNCON
Asset and CI customer synchronization is enabled.
Associate Customers window, from List tab Sigoption for conditional UI when PLUSPSYNCASSETCI maxvar is 1.
Configuration Items (SP) (PLUSPCI) PLUSPSYNCASSETCIOFF PLUSPSYNCOFF
Asset and CI customer synchronization is not enabled.
Associate Customers window, from List tab Sigoption for conditional UI when PLUSPSYNCASSETCI maxvar is 0.

The following table describes the conditional UI features that were added in Maximo for Service Providers, version 7.5.1.1. Each of the options controls which of two versions of crews information is displayed.


Application

Option Name

Condition

Position

Description/Comments
Response Plan (SP)
(PLUSPRESP)
PLUSPSHACREW BMXPLUSPASH Response Plan tab Sigoption for conditional UI when Maximo Asset Management Scheduler 7.5.1 is installed.
Response Plan (SP)
(PLUSPRESP)
PLUSPSHORG BMXPLUSPASH Response Plan tab Sigoption for conditional UI when Maximo Asset Management Scheduler 7.5.1 is installed.
Response Plan (SP)
(PLUSPRESP)
PLUSPSHCREW BMXPLUSPCSH Response Plan tab Sigoption for conditional UI when Maximo Asset Management Scheduler 7.5.1 is not installed.

The following table describes the conditional UI feature that was added in Maximo for Service Providers version 7.5.2. The option controls whether a user can restart the copy of a bill batch that is in progress. Learn more about restarting a bill batch in progress.

Application

Option Name

Condition

Position

Description/Comments
Customer Billing PLUSPBBRESET PLUSPBBRESET Reset Copy in Progress action in the Select Action menu Configure security settings to allow members of a security group to restart the copy process for a bill batch that is in progress.


Cross reference information
Segment Product Component Platform Version Edition
Systems and Asset Management IBM Maximo Asset Management

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Document information


More support for:

IBM Maximo for Service Providers

Software version:

7.1.1, 7.1.2, 7.5, 7.5.1, 7.5.2

Operating system(s):

AIX, HP-UX, Solaris, Windows

Reference #:

1504982

Modified date:

2014-01-24

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