FastBack Client doesn't connect to FastBack Server even though the correct IP address of the server is specified in FastBack Client Configurator.
FastBack Client doesn't connect to FastBack Server even though the correct IP address of the server is specified in FastBack Client Configurator. This problem happens in case that hostname of the server cannot be resolved by specified IP address.
FBSA6037E message box brings up from FastBack Client Configurator in case hostname cannot be resolved by the specified IP address.
FBSA6037E Problems resolving hostname 'nnn.nnn.nnn.nnn' Are you sure ?
However, if "Yes" button is clicked, IP address is written in FastBackClient.ini, then FastBack Client restarts.
Diagnosing the problem
The following errors can be found in FastBack Client technician logs after FastBack Service restarts.:
E18.ORA_Agent : OAI_S_Init: Failed to resolve host name nnn.nnn.nnn.nnn
E18.ORA_Agent : OAI_S_Init: Will wait 1 hour before exit and restart
Resolving the problem
Add hostname and IP address into hosts file of the client machine, or specifies DNS server in the property panel of Internet Protocol (TCP/IP) to resolve hostname by IP address.