FastBack Client may not connect to the server when specifying IP address in Client Configurator

Technote (troubleshooting)


Problem(Abstract)

FastBack Client doesn't connect to FastBack Server even though the correct IP address of the server is specified in FastBack Client Configurator.

Symptom

FastBack Client doesn't connect to FastBack Server even though the correct IP address of the server is specified in FastBack Client Configurator. This problem happens in case that hostname of the server cannot be resolved by specified IP address.

FBSA6037E message box brings up from FastBack Client Configurator in case hostname cannot be resolved by the specified IP address.
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FBSA6037E Problems resolving hostname 'nnn.nnn.nnn.nnn' Are you sure ?
[Yes] [No]
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However, if "Yes" button is clicked, IP address is written in FastBackClient.ini, then FastBack Client restarts.



Diagnosing the problem

The following errors can be found in FastBack Client technician logs after FastBack Service restarts.:

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E18.ORA_Agent : OAI_S_Init: Failed to resolve host name nnn.nnn.nnn.nnn
E18.ORA_Agent : OAI_S_Init: Will wait 1 hour before exit and restart

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Resolving the problem

Add hostname and IP address into hosts file of the client machine, or specifies DNS server in the property panel of Internet Protocol (TCP/IP) to resolve hostname by IP address.

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Document information


More support for:

Tivoli Storage Manager FastBack
Client

Software version:

All Supported Versions

Operating system(s):

Linux Red Hat - xSeries, Windows

Reference #:

1504953

Modified date:

2013-06-12

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