Upgrading Rational DOORS Web Access results in "ssl_error_rx_record_too_long" error

Technote (troubleshooting)


After upgrading to IBM Rational DOORS Web Access version, you get an error message: SSL received a record that exceeded the maximum permissible length - (ssl_error_rx_record_too_long).


You will discover that the security connection under HTTPS is no longer working.

A connection under http (non-secure) is possible.

SSL was working on a previous version of Rational DOORS Web Access.


The problem is because the embedded Apache Tomcat Server changed from version 5 to version 6 in Rational DOORS Web Access version

In Apache Tomcat Server version 5 the SSL feature is automatically enabled. In version 6 it is not.

Resolving the problem

See http://tomcat.apache.org/ documentation "Migrating from 5.5.x to 6.0.x" for SSLEnabled attribute on Connector.

The SSLEnabled flag has to be set to true in the server.XML file.

The file is located in DWAHOME/

Cross reference information
Segment Product Component Platform Version Edition
Rational DOORS

Document information

More support for:

Rational DOORS

Software version:,

Operating system(s):

Linux, Solaris, Windows

Reference #:


Modified date:


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