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Upgrading Rational DOORS Web Access results in "ssl_error_rx_record_too_long" error

Troubleshooting


Problem

After upgrading to IBM Rational DOORS Web Access version 1.4.0.4, you get an error message: SSL received a record that exceeded the maximum permissible length - (ssl_error_rx_record_too_long).

Symptom

You will discover that the security connection under HTTPS is no longer working.

A connection under http (non-secure) is possible.

SSL was working on a previous version of Rational DOORS Web Access.

Cause

The problem is because the embedded Apache Tomcat Server changed from version 5 to version 6 in Rational DOORS Web Access version 1.4.0.4.

In Apache Tomcat Server version 5 the SSL feature is automatically enabled. In version 6 it is not.

Resolving The Problem

See http://tomcat.apache.org/ documentation "Migrating from 5.5.x to 6.0.x" for SSLEnabled attribute on Connector.

The SSLEnabled flag has to be set to true in the server.XML file.

The file is located in DWAHOME/1.4.0.4/server/conf/

[{"Product":{"code":"SSKR2T","label":"IBM Engineering Requirements Management DOORS"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Installation","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"1.4.0.4;1.4.0.5","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}},{"Product":{"code":"SSKR2T","label":"IBM Engineering Requirements Management DOORS"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":null,"Platform":[{"code":"","label":null}],"Version":"","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Document Information

Modified date:
01 May 2020

UID

swg21504480

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