IBM Support

Upgrading Rational DOORS Web Access results in "ssl_error_rx_record_too_long" error

Technote (troubleshooting)


After upgrading to IBM Rational DOORS Web Access version, you get an error message: SSL received a record that exceeded the maximum permissible length - (ssl_error_rx_record_too_long).


You will discover that the security connection under HTTPS is no longer working.

A connection under http (non-secure) is possible.

SSL was working on a previous version of Rational DOORS Web Access.


The problem is because the embedded Apache Tomcat Server changed from version 5 to version 6 in Rational DOORS Web Access version

In Apache Tomcat Server version 5 the SSL feature is automatically enabled. In version 6 it is not.

Resolving the problem

See documentation "Migrating from 5.5.x to 6.0.x" for SSLEnabled attribute on Connector.

The SSLEnabled flag has to be set to true in the server.XML file.

The file is located in DWAHOME/

Cross reference information
Segment Product Component Platform Version Edition
Rational DOORS

Document information

More support for: Rational DOORS

Software version:,

Operating system(s): Linux, Solaris, Windows

Reference #: 1504480

Modified date: 23 March 2012

Translate this page: