iNotes Error: "A problem has occurred which may have caused the current operation to fail."

Technote (troubleshooting)


Problem

After logging into iNotes, when one specific user tries to open any message, the user receives the following error and cannot open the message:

"A problem has occurred which may have caused the current operation to fail."

The user sees this error in both iNotes Full Mode and Lite Mode

Resolving the problem

When viewing the details of the error in the iNotes console, more specific information about the error is found:

06/28/2011 03:17:43PM A problem has occurred which may have caused the current operation to fail.

06/28/2011 03:17:43PM oNotesDbRegExp.exec(AAA.MO) is null

After review of the Forms85.nsf code, it was found that "AAA.MO" is related to the database NSF name. With this information, a review of the users mail file name was done and found that the mail file name contained a hyphen at the end of it (e.g. mailfile-.nsf).

Once the hyphen was removed from the mail file name, the user no longer received the error and was able regain full functionality of mail in iNotes.

Steps to resolve issue:

1.) Rename the mail file name at the OS and remove the hyphen

2.) Open user's person document and update the "Mail File:" field to new/correct mail file name

3.) If HTTP is running, issue the "tell http refresh" command in the Domino console



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Document information


More support for:

IBM iNotes
Mail

Software version:

8.5.2.2

Operating system(s):

Windows

Reference #:

1504104

Modified date:

2011-06-29

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