A product issue with IBM FileNet Content Engine has been identified and immediate action is required to prevent potential loss of content.

Technote (troubleshooting)


Problem(Abstract)

An issue was found with IBM FileNet Content Engine (P8CE) where content pending committal to storage is deleted if database errors occur during routine clean-up processing. The steps set forth below should be implemented as soon as possible.

Resolving the problem

This issue affects the following IBM FileNet P8 Content Manager (CM) and IBM FileNet P8 Business Process Manager (BPM) product components:

P8CE 5.0.0 at any level
P8CE 4.5.1 at any level

P8CE 5.0.0.0 Interim Fix 002 (or higher) addresses the product issue and is a mandatory update for all IBM FileNet CM 5.0.0 and IBM FileNet BPM 5.0.0 environments.

P8CE 4.5.1.6 Interim Fix 001 (or higher) addresses the product issue and is a mandatory update for all IBM FileNet CM 4.5.1 and IBM FileNet BPM 4.5.1 environments.

The Interim Fixes will be available on Fix Central starting June 17, 2011. These Interim Fixes should be installed as soon as possible.

Please note that P8CE 5.0.0.0 Interim Fix 001 is no longer available at Fix Central as it is no longer supported.

Fix Central can be found at: http://www-933.ibm.com/support/fixcentral/

If the Abandoned Content Cleanup Interval (AbandonedContentCleanupInterval) and Temporary File Lifetime (TempFileLifetime) properties were temporarily set to 10,368,000 seconds (4 months) as a work-around fix prior to applying to the interim fix then they can be returned to their original values after the above interim fix is applied. This can be done via the Content Tab of the FileNet Enterprise Manager (FEM). After applying these settings, your Content Engines must be restarted for them to take effect.

For additional support questions, please contact the IBM Response Center at 1-800-IBM-SERV.


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Document information


More support for:

FileNet Content Manager
Content Engine

Software version:

4.5.1, 5.0

Operating system(s):

AIX, HP-UX, Linux, Solaris, Windows

Reference #:

1501993

Modified date:

2012-12-13

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