IBM Support

When trying to run IBM Datacap FastDoc Capture, I received error, Studio: application error! Root element missing

Troubleshooting


Problem

Why am I receiving error "Studio: application error! Root element missing" when trying to run FastDoc Capture?

Cause

This error may be an indication that \Datacap\BatchExplorer\BatchProfiles.xml is corrupt

Resolving The Problem

Replace the following file with a working copy of \Datacap\BatchExplorer\BatchProfiles.xml

[{"Product":{"code":"SS7M3R","label":"Datacap FastDoc Capture"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"--","Platform":[{"code":"PF033","label":"Windows"}],"Version":"1.0;1.1;1.2","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
17 June 2018

UID

swg21500380