Connecting to remote server failed ... WinRM cannot process the request

Technote (troubleshooting)


Problem(Abstract)

Trying to launch the Data Protection GUI or use "tdpexcc query exchange" command results in a WinRM failure.

Symptom

An example of the error received follows :


Connecting to remote server failed with the following error message : WinRM cannot process the request.
The following error occured while using Kerberos authentication: The network path was not found.
Possible causes are:
-The user name or password specified are invalid.
-Kerberos is used when no authentication method and no user name are specified.
-Kerberos accepts domain user names, but not local user names.
-The Service Principal Name (SPN) for the remote computer name and port does not exist.
-The client and remote computers are in different domains and there is no trust between the two domains.
After checking for the above issues, try the following:
-Check the Event Viewer for events related to authentication.
-Change the authentication method; add the destination computer to the WinRM TrustedHosts configuration setting or us
e HTTPS transport.
Note that computers in the TrustedHosts list might not be authenticated.
-For more information about WinRM configuration, run the following command: winrm help config. For more information,
see the about_Remote_Troubleshooting Help topic.
+ CategoryInfo : OpenError: (System.Manageme....RemoteRunspace:RemoteRunspace) [], PSRemotingTransportExc
eption
+ FullyQualifiedErrorId : PSSessionOpenFailed


Resolving the problem

  • The error is described in details in the following Microsoft article :

    Troubleshooting the Exchange Management Shell
    http://technet.microsoft.com/en-us/library/dd351136(v=exchg.141).aspx

    Expand the "Connection Issues" section and examine the "Server Name Provided Doesn't Exist" section. This lists the error received and gives the following directions :
    "You can receive the following error message if the server name you specified in the remote Shell URL doesn't exist."
    Refer to the above Microsoft article for further details.
  • This error is also described by apar IC77055. Enable netbios or apply the fix.

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Document information


More support for:

Tivoli Storage Manager for Mail
Data Protection for MS Exchange

Software version:

6.1.2, 6.1.3

Operating system(s):

Windows

Reference #:

1499737

Modified date:

2014-04-14

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