IBM Support

Connecting to remote server failed ... WinRM cannot process the request

Technote (troubleshooting)


Problem(Abstract)

Trying to launch the Data Protection GUI or use "tdpexcc query exchange" command results in a WinRM failure.

Symptom

An example of the error received follows :


Connecting to remote server failed with the following error message : WinRM cannot process the request.
The following error occured while using Kerberos authentication: The network path was not found.
Possible causes are:
-The user name or password specified are invalid.
-Kerberos is used when no authentication method and no user name are specified.
-Kerberos accepts domain user names, but not local user names.
-The Service Principal Name (SPN) for the remote computer name and port does not exist.
-The client and remote computers are in different domains and there is no trust between the two domains.
After checking for the above issues, try the following:
-Check the Event Viewer for events related to authentication.
-Change the authentication method; add the destination computer to the WinRM TrustedHosts configuration setting or us
e HTTPS transport.
Note that computers in the TrustedHosts list might not be authenticated.
-For more information about WinRM configuration, run the following command: winrm help config. For more information,
see the about_Remote_Troubleshooting Help topic.
+ CategoryInfo : OpenError: (System.Manageme....RemoteRunspace:RemoteRunspace) [], PSRemotingTransportExc
eption
+ FullyQualifiedErrorId : PSSessionOpenFailed


Resolving the problem

  • The error is described in details in the following Microsoft article :

    Troubleshooting the Exchange Management Shell
    http://technet.microsoft.com/en-us/library/dd351136(v=exchg.141).aspx

    Expand the "Connection Issues" section and examine the "Server Name Provided Doesn't Exist" section. This lists the error received and gives the following directions :
    "You can receive the following error message if the server name you specified in the remote Shell URL doesn't exist."
    Refer to the above Microsoft article for further details.
  • This error is also described by apar IC77055. Enable netbios or apply the fix.

Document information

More support for: Tivoli Storage Manager for Mail
Data Protection for MS Exchange

Software version: Version Independent

Operating system(s): Windows

Reference #: 1499737

Modified date: 2016-03-09