Tivoli Netcool/Impact: Operator view does not display correctly after synchronization on the secondary sever

Technote (troubleshooting)


Problem(Abstract)

A new operator view is open for editing on a primary server user interface. The secondary server has been offline and comes back online and completes synchronization. It is not possible to open the operator view on the secondary server.

Diagnosing the problem

If a user selects the operator view and clicks View in the secondary server user interface, the following error message is displayed:
Error message: impact.opview.display.errmsg.nofile not found in:
ncimsgs.propsNCICLUSTER-myOpview.html.

Resolving the problem

Copy the .html file from NCHOME/impact/opview/ in the primary server to the same directory in the secondary server and restart the secondary server.

If a user selects the operator view in the user interface and clicks View in the secondary server the operator view displays correctly.

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Document information


More support for:

Tivoli Netcool/Impact
Netcool/Impact

Software version:

5.1, 5.1.1

Operating system(s):

AIX, HP-UX, Linux, Linux Red Hat - zSeries, Solaris, Windows

Reference #:

1499582

Modified date:

2014-06-19

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