IBM Support

Collecting Network data for IBM FileNet P8 Content Management performance and integrity related issues

Technote (FAQ)


Question

What network related information should be collected when experiencing a problem with IBM FileNet P8 Content Management software?

Answer

Collecting essential data early, even before opening a PMR, helps IBM Software Support quickly determine the cause of the problem.

In addition to the information in the MustGather: Read first for FileNet Content Engine, gather the following network related information:

  • If the Content Management environment consist of two servers or more, it is best to identify the source and destination servers of the communications and capture all traffic in and out of the identified servers.
  • If the performance/integrity issue cannot be reproduced at will, identify a time frame when the issue typically occurs. Start the tracing tool (as noted above) during the identified time frame, and capture traffic until the issue occurs.

Related information

Network data collection for IBM FileNet P8 Business Pro

Packet Sniffersv3.pdf

Document information

More support for: FileNet Content Manager

Software version: 3.5.2, 4.0, 4.5, 4.5.0, 4.5.1, 5.0

Operating system(s): AIX, HP-UX, Linux, Solaris, Windows

Reference #: 1499365

Modified date: 06 May 2013