IBM Support

UPDATE - Business Analytics Customer Success & Support Announces Discontinuance of Call Acceptance on Inactive Product Versions



Based on feedback received from our customers, we have adjusted the date at which we will no longer accept technical support requests, either by phone or electronically, for the legacy releases listed below.

While legacy versions of IBM Cognos products have reached end of support and no longer have defect corrections developed, we have continued to accept technical support calls, ensuring that companies can resolve the questions and issues they encounter. We regularly review the list of inactive product releases to determine those which we can continue to accept technical support calls for.


Below is a list of product releases for which we will no longer accept technical support calls as of November 30, 2011.

Business Intelligence Products
Business Intelligence versions 8.1.X
Cognos ReportNet (CRN) - all versions
Cognos Metrics Manager - 2.2.X, 8.1.X
Cognos Now! – 4.5.1, 4.5.0, 4.3.X, 4.2

Series 7
Cognos Query versions 7.0.X, 7.1.X
DecisionStream 7.0.X
Impromptu versions 6.4.X, 7.0.X, 7.1.X
Impromptu Web Reports (IWR) versions 7.0.X, 7.1.
Cognos Visualizer & Visualizer Web - versions 7.0.X, 7.1.
Cognos Web Services versions 7.0.X, 7.1.X
NoticeCast versions 7.0.X, 7.1.X
PowerPlay User & Transformer versions 7.0.X, 7.1.X
PowerPlay Enterprise Server versions 7.0.X, 7.1.X

Performance Management Products
Controller versions 2.3.X, 8.1.X and 8.2
Cognos Planning – 8.2, 7.3.X, 7.2.X and 7.1.X
TM1 – 8.4, 9.0, 9.1.X
Executive Viewer – 9.3, 9.2, 9.1.X
Cognos Finance – 7.3.X, 7.2.X, 7.1.X

Performance Applications – all versions

We will continue to accept technical support calls for the following product releases until June 30, 2012.

Business Intelligence Products
Business Intelligence 8.2
Cognos Metrics Manager 8.2

Series 7
Cognos Query 7.3.X
Impromptu 7.3.X
Impromptu Web Reports (IWR) 7.3.X
Cognos Visualizer & Visualizer Web 7.3.X
Cognos Web Services versions 7.3.X
NoticeCast 7.3.X
PowerPlay User & Transformer 7.3.X
PowerPlay Enterprise Server 7.3.X

We strongly encourage your company to upgrade to a current version of our software as soon as possible. Visit the Cognos Business Intelligence and Financial Performance Management web page to learn more about our current software releases.

Provided your company has an active Subscription and Support (S&S) contract, they can download the current version of the software through Passport Advantage. If you are uncertain if your company has a valid S&S contract or would like to speak to your local S&S representative to understand your options, please do not hesitate to contact

If your company requires assistance during the upgrade process, we are here to help. Both theBusiness Analytics Lab Services and IBM Technical Support teams can assist your company with issues that may occur.

To contact our dedicated technical support team, please open a service request with the IBM Support Service Request (SR) online tool or by phone. Please consult the list of IBM Software Support phone numbers at to determine the correct number in your region.

Document information

More support for: Cognos Business Intelligence and Financial Performance Management

Software version: 7.0, 8.0

Operating system(s): AIX, HP-UX, Linux, Solaris, Windows

Reference #: 1499358

Modified date: 15 September 2011

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