IBM Support

SA IOM Servers Crash

Troubleshooting


Problem

SA IOM Server crashes with Message: Faulting application rpserver.exe. version 2.1.0.328, faulting module msvcr90.dll, version 9.0.30411.0, fault address 0x00052fc5.

Symptom

The Event Viewer showed the following error occurred:
Message: Faulting application rpserver.exe. version 2.1.0.328, faulting module msvcr90.dll, version 9.0.30411.0, fault address 0x00052fc5.
Data: Application Failure rpserver.exe 2.1.0.328 in msvcr90.dll 9.0.30411.0 at offset 00052fc5

Cause

There was a registry problem

Resolving The Problem

The issue was resolved by running the SA IOM Vcredist_x86.exe tool with the repair function

[{"Product":{"code":"SS6V4G","label":"Tivoli System Automation for Integrated Operations Management"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"--","Platform":[{"code":"PF033","label":"Windows"}],"Version":"2.1","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
08 August 2018

UID

swg21498574