IBM has announced that IBM will sell the following INCHRON products:
INCHRON Tool Suite
IBM Technical Support for these products may be purchased via the following support offerings:
IBM Elite Support for INCHRON Tool Suite
IBM Elite Support for INCHRON chronBUS
IBM Elite Support for INCHRON chronEST
IBM Elite Support for INCHRON chronVIEW
INCHRON's products listed above and IBM's product (IBM Rational Rhapsody) work together to provide modeling solutions for our clients.
For clients who have active support contracts, IBM Rational support will provide a single point of contact for IBM Rhapsody and the INCHRON products that IBM sells. IBM Rational support will team with INCHRON to provide support for problems you experience. Since the INCHRON products are not IBM developed products, problem resolution and fixes will be provided by INCHRON.
For information about how to purchase this product and how to purchase technical support for INCHRON's product sold via IBM, see the appropriate announce letter for your geography. To find the announce letter, go to www.ibm.com and enter the announce letter number in the search box.
IBM Announce Letters announced April 26, 2011
|Europe, Middle East, Africa||ZP11-0177|
For general information about IBM Elite Support, it is part of IBM Selected Support Offerings. Refer to the IBM Software Support Handbook - Support Portfolio - IBM Selected Support Offerings