IBM has announced that IBM will sell IntelliCorp's product called IntelliCorp LiveCapture for SAP Solution Manager.
IBM Technical Support for this product may be purchased via IBM Elite Support for IntelliCorp LiveCapture for SAP Solution Manager.
IntelliCorp's product (IntelliCorp LiveCapture for SAP Solution Manager) and IBM's product (IBM Rational System Architect) together integrate enterprise architecture planning with SAP deployments for our clients.
For clients who have active support contracts, IBM Rational support will provide a single point of contact for both products. IBM Rational support will team with IntelliCorp to provide support for problems you experience. Since the product is provided by IntelliCorp, any fixes will be provided by IntelliCorp.
For information about how to purchase this product and how to purchase technical support for IntelliCorp's product sold via IBM, see the appropriate announce letter for your geography. To find the announce letter, go to www.ibm.com and enter the announce letter number in the search box.
IBM Announce Letters announced April 12, 2011
|Europe, Middle East, Africa||ZP11-0162|
For general information about IBM Elite Support, it is part of IBM Selected Support Offerings. Refer to the IBM Software Support Handbook - Support Portfolio - IBM Selected Support Offerings