Received 'Please insert Disk 2' or 'Can't find disk 3' error when installing Tivoli Directory Server 6.1 using components bundled with Portal 6.1.0.1

Technote (troubleshooting)


Problem

When installing Tivoli Directory Server, you may receive a 'Please insert Disk 2' or 'Can't find disk 3' error during the initial install process.

In the install process, it may state that the following components for TDS 6.1 are missing:

WebSphere Application Server

ITDI


Symptom

Installer fails with the 'Please insert Disk 2' or 'Can't find disk 3' exception.

Cause

The most likely cause is that one or more components are not downloaded thus the requirements for installing TDS are not met.

Diagnosing the problem

Using Windows as an example, component W-9 potentially requires W-9A and W-9B.

If you have DB2 already installed, the Portal Update Installer will find this DB2 thus W-9A is not required. You will not see the 'Please insert Disk 2' error in that case.

We then get to the 'Can't find disk 3' exception as W-9B has not been downloaded and unzipped to the TDSv6.1 folder and no WAS is present on the system.


Resolving the problem

Unzip C1U4YML and C1U54ML in the same location of the TDSv6.1 folder and run the installer again. This should get you past the errors.


Using Windows as an example, these are the relevant components.

C12X6ML IBM Tivoli Directory Server for Windows 32-bit (W-9)
Optional: Provides LDAP support at correct level & bitness if not already installed
C1U4YML IBM DB2 V9.1 Fix Pack 02 for IBM Tivoli Directory Server for Windows, V6.1 (32-bit) (W-9A)
Optional: Provides DB2 for LDAP support at correct level & bitness if not already installed.
C1U54ML IBM eWebSphere V6.1.0.7 & Tivoli Directory Integrator 6.1.1 for IBM Tivoli Directory Server for Windows, V6.1 (32-bit) (W-9B)
Optional: Provides Application Server for LDAP support at correct level & bitness if not already installed.



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Document information


More support for:

WebSphere Portal

Software version:

6.1, 7.0

Operating system(s):

AIX, IBM i, Linux, Solaris, Windows, z/OS

Reference #:

1498120

Modified date:

2013-03-26

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