Support and services options for IBM Lotus Collaboration and Social Business software
IBM Electronic Support
IBM Electronic Support offers a portfolio of online support tools and resources accessed through the IBM Support Portal that provides comprehensive technical information to diagnose and resolve problems and maintain your IBM products.
Passport Advantage and Passport Advantage Express are simple, comprehensive IBM offerings that cover license acquisition and Software Subscription and Support (product upgrades and technical support) under a single, common set of agreements, processes and tools. Passport Advantage is designed for larger enterprises, while Passport Advantage Express is a transaction-based program designed to meet the needs of medium-sized businesses.
Accelerated Value Program (AVP)
The IBM Software Accelerated Value service offers IBM software customers the opportunity to enjoy a closer, more personalized relationship with IBM support organizations for middleware products. Designed for customers with high availability requirements or applications that use IBM Software products in cutting-edge ways, this service assigns one or more individuals from the software customer support teams for desired product families to serve as personalized contacts for managing the customer's support-related interactions with IBM.
IBM Software Services for Collaboration (ISSC)
The technical experts at IBM Software Services for Collaboration work with thousands of clients around the world, helping them achieve quantifiable business results with IBM Lotus and WebSphere Portal solutions. Leverage our experience and expertise to help you maximize the value of your software investment while lowering your total cost of ownership
The PartnerWorld program is designed to recognize your expertise, reward your impact in the marketplace, and deliver value to help your business succeed. PartnerWorld offers technical support, education, marketing campaigns, sales tools, and more to help you grow your business and drive profits. The PartnerWorld program benefits and resources are aligned to three industry-recognized business models.
Software Training and Certification
Lotus Education offers training and certification for the IBM Lotus collaboration software that people use to connect, innovate and improve how they work. Our public, private and online classes help individuals and organizations build collaborative application skills by providing courses in application development, system administration and user training.