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ITM events in OMNIbus received with Indeterminate severity

Technote (troubleshooting)


ITM events with CRITICAL severity are seen in the OMNIbus Event desktop with severity of Indeterminate.

Resolving the problem

The ITM integration component comes with a updated rules file tivoli_eif.rules to replace the default one that comes with the EIF probe. Please refer to the ITM Installation and Setup Guide under "Setting up event forwarding to Netcool/OMNIbus" for more details on configuring the EIF probe.

Restart the probe after updating the rules file for the changes to take effect.

Document information

More support for: Tivoli Netcool/OMNIbus

Software version: 7.3.1

Operating system(s): Windows

Reference #: 1496654

Modified date: 04 April 2013

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