This document applies only to the following language version(s):
What are the docs needed to troubleshoot the TLCM issues
Collecting troubleshooting data early, even before opening the PMR, helps IBM® Support quickly determine if:
Symptoms match known problems (rediscovery).
There is a non-defect problem that can be identified and resolved.
There is a defect that identifies a workaround to reduce severity.
Locating root cause can speed development of a code fix.
For IBM Tivoli License Compliance Manager v2.2/v2.3 or earlier, you can not use IBM Support Assistant (ISA) to capture general information. Alternatively, you must manually collect the general information.
Entering general information into an electronically-opened PMR (ESR) eliminates waiting on the phone to provide general information to Level 1 support.
IBM Tivoli License Compliance Manager v2.2/2.3 - Components
Submitting Information to IBM Support
After a PMR is open, you can submit diagnostic MustGather data to IBM.
If using ESR, update the PMR to indicate that data has been sent.
Following link can be used to submit docs:
Manually Gathering General Information
For Tivoli License Compliance Manager v2.2/v2.3, manually gather the following general information as applicable:
Servers and Catalog Manager - Trace files and locations
1. Administration server
2. Runtime server
3. Catalog manager
4. Command line
WebSphere Application Server agent