Collecting Data for TLCM Issues

Technote (FAQ)


This document applies only to the following language version(s):

English

Question

What are the docs needed to troubleshoot the TLCM issues

Answer

Collecting troubleshooting data early, even before opening the PMR, helps IBM® Support quickly determine if:

Symptoms match known problems (rediscovery).
There is a non-defect problem that can be identified and resolved.
There is a defect that identifies a workaround to reduce severity.
Locating root cause can speed development of a code fix.

For IBM Tivoli License Compliance Manager v2.2/v2.3 or earlier, you can not use IBM Support Assistant (ISA) to capture general information. Alternatively, you must manually collect the general information.

Entering general information into an electronically-opened PMR (ESR) eliminates waiting on the phone to provide general information to Level 1 support.

IBM Tivoli License Compliance Manager v2.2/2.3 - Components

Administration Server
Runtime Server
TLMAgent
Catalog Manager

Submitting Information to IBM Support

After a PMR is open, you can submit diagnostic MustGather data to IBM.

If using ESR, update the PMR to indicate that data has been sent.
Following link can be used to submit docs:

http://www.ecurep.ibm.com/app/upload


Manually Gathering General Information

For Tivoli License Compliance Manager v2.2/v2.3, manually gather the following general information as applicable:
Servers and Catalog Manager - Trace files and locations

1. Administration server
<Tivoli_Common_Dir>\COD\logs\admin\trace

2. Runtime server
<Tivoli_Common_Dir>\COD\logs\runtime\trace

3. Catalog manager
<Tivoli_Common_Dir>\COD\logs\catman\trace

4. Command line
<Tivoli_Common_Dir>\COD\logs\trace\cli



WebSphere Application Server agent
<Tivoli_Common_Dir>/COD/logs/was_agent/trace


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Document information


More support for:

Tivoli License Compliance Manager

Software version:

2.3

Operating system(s):

AIX

Reference #:

1496342

Modified date:

2013-10-24

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