IBM Support

Unable to edit User Profile Information after upgrade

Troubleshooting


Problem

Attempts to edit user profile information in IBM Rational Team Concert after a recent upgrade results in failure saving user.

Symptom

When trying to edit a user profile in the web user interface, the following error will be seen:


Saving user failed.ID CRJAZ1534E
"more than one mapping for item with id _yTqC4GIiEeCTooVZiOGEjg"

In the jazz.log, the corresponding error will be found:
2011-04-10 09:33:22,278 [jazz: AsynchronousTaskRunner-2] ERROR com.ibm.team.repository - CRJAZ1455E Error encountered when synchronizing user data between servers in the background. The synchronizer will silently continue to attempt to synchronize the data.
com.ibm.team.repository.service.compatibility.util.http.CrossServerHttpClient$RestCommunicationException: Internal Server Error

Cause

This occurs because the user information is not synched between the Change and Configuration Management application and the Jazz Team Server.

Environment

Recent upgrade from Rational Team Concert 2.x to 3.x.

Resolving The Problem

To resolve the error, the user information needs to be re-synched.
Note: The Jazz Team Server should be shutdown when running these commands.

  1. In a command prompt window, navigate to the Rational Team Concert server directory such as: <Rational Team Concert Install Directory>\server

  2. Run the below repotools to Import User Mapping
    repotools-jazz.sh -migration_importUserMapping fromMappingFile=<empty-mapping-file.txt>    
    where <empty-mapping-file.txt> is a file with no contents.

  3. Proceed with running the repotools indexing commands as per the Information Center Guide to Repository Database Migration.
    repotools-jazz -rebuildTextIndices
    repotools-jazz -reindex


The user profile can now be updated and saved successfully.


Leverage the Jazz Community

Jazz and Rational Team Concert have an active community that can provide you with additional resources. Browse and contribute to the User forums, contribute to the Team Blog and review the Team wiki.
Refer to technote 1319600 for details and links.

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Product Synonym

Rational Team Concert

Document Information

Modified date:
16 June 2018

UID

swg21496228

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