IBM Support

Unable to assign License Keys to Users

Technote (troubleshooting)


Attempts to upload license keys to the IBM Rational Jazz Team Server results in zero licenses available to be assigned.


On the License Key Management page in Rational Team Concert, the license will show zero licenses total and zero available to be assigned.



This occurs because the number of licenses purchased needs to be entered into the License Key Management.

Resolving the problem

The following steps will help to properly upload a license key.

  1. Click Edit to bring up the Configure Client Access License Keys screen on the main License Key Management page, under Client Access License Types,


  2. Enter the amount of licenses purchased.

    Note: Ten licenses were entered in the image below.


  3. Click on Finish to finalize the changes

You should now see the correct amount displayed on the License Key Management page, and be able to assign the licenses to users.


Leverage the Jazz Community

Jazz and Rational Team Concert have an active community that can provide you with additional resources. Browse and contribute to the User forums, contribute to the Team Blog and review the Team wiki.
Refer to technote 1319600 for details and links.

Cross Reference information
Segment Product Component Platform Version Edition
Software Development Rational Quality Manager Licensing 2.0, 3.0
Software Development Rational Requirements Composer Licensing 2.0, 3.0.1

Document information

More support for: Rational Team Concert

Software version: 1.0, 2.0, 3.0

Operating system(s): Linux, Windows

Reference #: 1495943

Modified date: 05 May 2011