Previously-working network-configured workstation/clients presenting 'Error 75' during check-out of commuter license after operating system and/or internet security update.
Network-configured WORKSTATION/CLIENTS are presenting 'Error 75' during check-out of commuter license. They were working prior to an update of (1) operating system and/or (2) internet security software.
Diagnosing the problem
WORKSTATION/CLIENT computers were successfully checking out commuter licenses until update of (a) operating system and/or (b) internet security software. WORKSTATION/CLIENT computers that have not been updated do not exhibit the error.
Resolving the problem
The behavior may be due to changes made to the WORKSTATION/CLIENT operating system that have resulted in insufficient permissions to a folder and files required for proper commuter licensing.
To commute, the end-user must have the right to MODIFY existing files in the WORKSTATION/CLIENT:
*** Windows OS ***
Open Command Prompt.
Execute the following command:
The response to the command will indicate the 'all users' directory on the WORKSTATION/CLIENT computer. End-users must have modify rights to the sub-directories and and all files located in this directory.
*** Linux OS ***
End users must have modify rights to the following directory and all subdirectories and files including hidden files:
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