Previously-working network-configured workstation/clients presenting 'Error 75' during check-out of commuter license after operating system and/or internet security update.

Technote (troubleshooting)


Problem(Abstract)

Network-configured WORKSTATION/CLIENTS are presenting 'Error 75' during check-out of commuter license. They were working prior to an update of (1) operating system and/or (2) internet security software.

Diagnosing the problem

WORKSTATION/CLIENT computers were successfully checking out commuter licenses until update of (a) operating system and/or (b) internet security software. WORKSTATION/CLIENT computers that have not been updated do not exhibit the error.

Resolving the problem

The behavior may be due to changes made to the WORKSTATION/CLIENT operating system that have resulted in insufficient permissions to a folder and files required for proper commuter licensing.

To commute, the end-user must have the right to MODIFY existing files in the WORKSTATION/CLIENT:

*** Windows OS ***
Open Command Prompt.
Execute the following command:

echo %allusersprofile%

The response to the command will indicate the 'all users' directory on the WORKSTATION/CLIENT computer. End-users must have modify rights to the sub-directories and and all files located in this directory.

*** Linux OS ***
End users must have modify rights to the following directory and all subdirectories and files including hidden files:

/var/logs/


Cross reference information
Segment Product Component Platform Version Edition
Business Analytics SPSS Amos Not Applicable
Business Analytics SPSS AnswerTree Not Applicable
Business Analytics SPSS Modeler Not Applicable
Business Analytics SPSS SamplePower Not Applicable
Business Analytics SPSS Statistics Not Applicable

Historical Number

92421

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Document information


More support for:

SPSS Statistics

Software version:

Not Applicable

Operating system(s):

Platform Independent

Reference #:

1489312

Modified date:

2012-05-23

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