IBM Support

Error message: 'authorization failed' and 'authorization code entered is not for this product/version' when attempting to license IBM SPSS Statistics or Modeler/

Troubleshooting


Problem

When attempting to license an SPSS product, I am getting the following error message. Authorization in progress ... (xxxxxxxxxxxxxxxxxxxx) Authorization failed.: The authorization code entered is not for this product/version. If you have multiple Authorization Codes, please check you have entered the correct one. ***End Of Transaction.*** One or more codes failed. Click "Next" to license authorization via e-mail. What can I do to correct this problem?

Cause

The authorization code product and/or version does not match that of your installed product.

Resolving The Problem

Please check that your authorization code matches the version and software product you are trying to license. The product and version of the authorization code must match that of the installed product. For assistance with your authorization codes, please visit the SPSS Licensing Support page , for direct links to the License Key Center and information about your Support options.

[{"Product":{"code":"SSLVMB","label":"IBM SPSS Statistics"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Not Applicable","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"Not Applicable","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}},{"Product":{"code":"SS6A8C","label":"IBM SPSS Visualization Designer"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":" ","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"1.0.3;1.0.2;1.0","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}},{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS3RA7","label":"IBM SPSS Modeler"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Historical Number

93088

Document Information

Modified date:
16 April 2020

UID

swg21486143