IBM Support

What can I do about a message with 'authorization failed' and 'authorization code entered is not for this product/version'?.

Technote (troubleshooting)


When attempting to license my SPSS product, I am getting the following error message.

Authorization in progress ... (xxxxxxxxxxxxxxxxxxxx)
Authorization failed.: The authorization code entered is not for this product/version. If you have multiple Authorization Codes, please check you have entered the correct one.
***End Of Transaction.***
One or more codes failed.
Click "Next" to license authorization via e-mail.

What can I do to correct this problem?

Resolving the problem

If you have more than one code, please check that your Authorization Code matches the version and software product you are trying to license.

Please contact your local IBM SPSS Client Care team to request service regarding licensing issue(s). Use the IBM Planetwide page to find contact information for your location.

If you are using a Student or Graduate Pack Version of the software, please visit the Student Support Portal.

Related information

Need more help? Our Statistics forum is Live!

Cross reference information
Segment Product Component Platform Version Edition
Business Analytics SPSS Visualization Designer Platform Independent 1.0.3, 1.0.2, 1.0

Historical Number


Document information

More support for: SPSS Statistics

Software version: Not Applicable

Operating system(s): Platform Independent

Reference #: 1486143

Modified date: 11 November 2016

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