IBM Support

Error message: 'authorization failed' and 'authorization code entered is not for this product/version' when attempting to license IBM SPSS Statistics or Modeler/

Technote (troubleshooting)


Problem(Abstract)

When attempting to license an SPSS product, I am getting the following error message.

Authorization in progress ... (xxxxxxxxxxxxxxxxxxxx)
Authorization failed.: The authorization code entered is not for this product/version. If you have multiple Authorization Codes, please check you have entered the correct one.
***End Of Transaction.***
One or more codes failed.
Click "Next" to license authorization via e-mail.

What can I do to correct this problem?

Cause

The authorization code product and/or version does not match that of your installed product.

Resolving the problem

Please check that your authorization code matches the version and software product you are trying to license. The product and version of the authorization code must match that of the installed product. For assistance with your authorization codes, please visit the Predictive Analytics Community Get Help page https://developer.ibm.com/predictiveanalytics/get-help/, for direct links to the License Key Center and information about your Support options.

Related information

Need more help? Our Statistics forum is Live!

Cross reference information
Segment Product Component Platform Version Edition
Business Analytics SPSS Visualization Designer Platform Independent 1.0.3, 1.0.2, 1.0

Historical Number

93088

Document information

More support for: SPSS Statistics

Software version: Not Applicable

Operating system(s): Platform Independent

Reference #: 1486143

Modified date: 11 November 2016


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