IBM Support

"Could not find any previously installed compliant product on the machine for installing this product" when installing IBM SPSS Statistics product or Fix Packs.

Technote (troubleshooting)


Problem(Abstract)

You are installing either the IBM SPSS Statistics program or a Statistics Fix Pack. During the installation process you are receiving the following message:

"Could not find any previously installed compliant product on the machine for installing this product".

The installation process then terminates and the program/fix pack is not installed.

Resolving the problem

IF you are experiencing this behavior when installing the full IBM SPSS Statistics program, THEN you must first uninstall any instances of the SPSS Statistics Trial/Demo version (if present). It is also recommended that you rename the previous installation folder. For example, \Statistics\21 to \Statistics\21_old. Once this has been done, you should be able to install the 'full' version of IBM SPSS Statistics normally.


IF you are experiencing this behavior when installing IBM SPSS Statistics Fix Pack, THEN the cause is most likely due to a mis-match between the bit-version (i.e. 32-bit, 64-bit) of your Statistics program and that of the fix pack. Confirm whether you have SPSS Statistics 32-bit or 64-bit installed and download the fix pack with the corresponding bit-version.

To determine the bit-version of product installed on a Windows operating system
(1) Select the 'Help' menu.
(2) Select the 'About' menu option.
(3) In the lower left corner of the window, below the 'Release' version information will appear the bit-version

If '32-bit edition' is indicated, the product is a 32-bit product installation.
If '64-bit edition' is indicated, the product is a 64-bit product installation.

To determine the bit-version of the product installed on a Mac/Linux operating system
(1) Open Statistics
(2) Select the 'SPSS Statistics' menu.
(3) Select the 'About SPSS Statistics' menu entry.

If '32-bit edition' is indicated, the product is a 32-bit product installation.
If '64-bit edition' is indicated, the product is a 64-bit product installation.

Historical Number

86586

Document information

More support for: SPSS Statistics

Software version: 18.0, 19.0, 20.0, 21.0

Operating system(s): Windows

Reference #: 1484890

Modified date: 2016-05-31