Troubleshooting
Problem
I have installed a Single or Site license client install on a server class machine. When I launch my client install locally on the server, my product will launch. If I attempt to launch the same client via a Remote connection (e.g. RDP/Terminal Services/Citrix) I receive one of the following errors: SPSS/Statistics: Error # 7001 There is no license for SPSS for Windows. This command not executed. Specific symptom number: 18 Or Error # 2072 There was an unanticipated problem with the license for this product. This command not executed. Specific symptom number: 88 Amos: No valid license for Amos was found. (1, 18) Or No valid license for Amos was found. (11,88) Clementine / Modeler: No license key found: Sub-code 18 Or License error: miscellaneous key-related error. Error sub-code: 88
Resolving The Problem
In general when accessing SPSS Modeler or SPSS Statistics software via a remote desktop or terminal services session a network license is required. In some configurations where the Windows host limits the number of active sessions to 1 a local license may still operate, but we cannot assist with attempts to achieve such a configuration.
Please see the documentation for your version of SPSS Modeler or SPSS Statistics for details on how to setup and use a network/concurrent license. You will most likely also need to contact your local IBM Sales office to purchase a network license (they are not interchangeable with site licenses and may be priced differently).
IBM contact information can be found at http://www.ibm.com/planetwide
Related Information
Historical Number
84539
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Document Information
Modified date:
16 April 2020
UID
swg21483949