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Error # 2071. There was a problem communicating with the license server. Specific symptom number: 208

Technote (troubleshooting)


Problem(Abstract)

We have network installations of SPSS for Windows. When SPSS is launched, the following errors are reported:

The current license does not permit this job to continue.

followed by...

Error # 2071
There was a problem communicating with the license server. Please check to see that the license server is running or ask your local SPSS coordinator to check the license server.
This command not executed.

Specific symptom number: 208

The SPSS Sentinel License Manager has been licensed and is running. What is the problem?

Resolving the problem

The above error can be caused by the following:

The 'Sentinel LM' service or 'lserv' process is not started/running where the SPSS Sentinel License Manager is installed. If it is, ensure there is network connectivity between your client(s) and the machine where the SPSS Sentinel License Manager resides.

If the service/process is running and there is network connectivity, you have a name resolution problem. Error # 2071, Symptom number 208 typically means the name resolution database contains a record where a single or duplicate hostname to IP address mapping is incorrect. For example, the name resolution database maps Machine_A to IP address: 192.168.1.100, but Machine_A's IP is actually some other address. To verify, please do the following:

1. Run lswhere.exe (which is located in the SPSS directory) from a problematic SPSS for Windows client and take note of the displayed output. The following is an example of the output:

Sentinel LM 7.3.0 Search Tool For License Servers
Copyright (C) 2004 Rainbow Technologies, Inc.

Server Address : 192.168.1.101
Server Name : Machine_A

If the SPSS Sentinel License Manager machine is not listed or you encounter the error, "Error[17]: Probably no servers are running on this subnet.", please add the following system environment variable to the SPSS for Windows client and run lswhere.exe again:

Variable: LSHOST
Value: Name or IP address of the License Manager machine

For information about defining environment variables, see p. 13 of the Network License Administrator's Guide. Additional information can be found under Resolution 51499. If using the LSHOST environment variable does not render the SPSS Sentinel License Manager machine, try using LSFORCEHOST instead.

2. When you see the SPSS Sentinel License Manager machine name and corresponding IP address listed in the lswhere output, ping the displayed Server Name from a command line, e.g.

ping Machine_A

An example of the resulting output is as follows:

Pinging Machine_A [192.168.1.100] with 32 bytes of data:

Reply from 192.168.1.100: bytes=32 time<1ms TTL=128
Reply from 192.168.1.100: bytes=32 time<1ms TTL=128
Reply from 192.168.1.100: bytes=32 time<1ms TTL=128
Reply from 192.168.1.100: bytes=32 time<1ms TTL=128

If the IP address reported in the reply is not consistent with the Server Address from the lswhere output, you have a name resolution problem and must address it before SPSS can acquire a license from the SPSS Sentinel License Manager

Related information

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Historical Number

54753

Document information

More support for: SPSS Statistics

Software version: Not Applicable

Operating system(s): Platform Independent

Reference #: 1480955

Modified date: 07 September 2016