Error # 2070. The license server is down. Specific symptom number: 3

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Question

We have network installations of IBM SPSS Statistics/Modeler.. When the application is launched, the following errors are reported:

"The current license does not permit this job to continue."

followed by...

"Error # 2070
The license server is down. Please check to see that the license server is running or ask your local SPSS coordinator to check the license server.
This command is not executed.
Specific symptom number: 3."

The Safenet Sentinel License Manager has been licensed and confirmed to be running.
What is the problem?

Answer

The above error can be caused by the following:

The License Manager machine name entered during the IBM SPSS Statistics/Modeler installation is invalid. Please do the following to verify:

1. Navigate to the IBM SPSS Statistics/Modeler directory and open "spssprod.inf", using any text editor.

2. Verify the "DaemonHost" value matches the hostname of the machine where the Safenet Sentinel License Manager is installed.

If the DaemonHost value specifies redundant license servers, please do the following:

1. Remove all license servers from the "DaemonHost" line and save the file.

2. Create a system environment variable, called LSHOST, on each SPSS client with your redundant license servers as its value. Separate each redundant license server with a colon, e.g.

Variable: LSHOST
Value: server1:server2:server3


If the "DaemonHost" value is accurate, you have a name resolution problem. Error # 2070, Symptom number 3 typically means the SPSS client cannot connect to the name resolution database or the name resolution database does not contain a record for the machine where the SPSS Sentinel License Manager resides. To verify, please do the following:

1. Run lswhere.exe (which is located in the SPSS directory) from a problematic SPSS for Windows client and take note of the displayed output. The following is an example of the output:

Sentinel LM 8.x.x Search Tool For License Servers
Copyright (C) 20xx Rainbow Technologies, Inc.

Server Address : xxx.xxx.xxx.xxx
Server Name : Machine_A

If the Safenet Sentinel License Manager machine is not listed or you encounter the error, "Error[17]: Probably no servers are running on this subnet.", please add the following system environment variable to the IBM SPSS Statistics/Modeler client and run lswhere.exe again:

Variable: LSHOST
Value: Name or IP address of the License Manager machine

For information about defining environment variables, see the Network License Administrator's Guide. Additional information can be found under Resolution 51499. If using the LSHOST environment variable does not render the Safenet Sentinel License Manager machine, try using LSFORCEHOST instead.

2. When you see the Safenet Sentinel License Manager machine name and corresponding IP address listed in the lswhere output, ping the displayed Server Name from a command line, e.g.

ping Machine_A

An example of the resulting output is as follows:

Unknown host Machine_A

If the ping command is unable to resolve the Server Name, you have a name resolution problem and must address it before IBM SPSS Statistics can acquire a license from the Safenet Sentinel License Manager

Related information

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Cross reference information
Segment Product Component Platform Version Edition
Business Analytics SPSS Statistics Platform Independent Not Applicable
Business Analytics SPSS Text Analytics for Surveys Platform Independent Not Applicable
Business Analytics SPSS Amos Windows Not Applicable
Business Analytics SPSS SamplePower Platform Independent Not Applicable

Historical Number

51910

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Document information


More support for:

SPSS Modeler
Modeler

Software version:

Not Applicable

Operating system(s):

Platform Independent

Reference #:

1480755

Modified date:

2014-09-16

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