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Specific symptom number: 156

Technote (troubleshooting)


I am attempting to launch IBM SPSS Statistics on my Windows machine and I'm encountering the following error:

There was an unanticipated problem with the license for this product.
Specific symptom number: 156

What is the problem?

Resolving the problem

This error occurs in products that use "interval" licenses, i.e., products that are licensed to operate for a specific period of time following installation. Symptom 156 means that the licensing for a feature has been disabled. The licensing can be disabled when the licensing program is not able to determine the length of time that the product has been in use, such as a change to the system date and time, or some other system update that causes the system to incorrectly determine the length of time the product has been in use. The process below cleans up some invalid data in the licensing files and allows the system to re-calculate the proper length of time that the product has been in use.

1. Download 73929.bat (attached to this resolution) into your SPSS Statistics directory, e.g. C:\Program Files\SPSSInc\SPSS16gp or C:\Program Files\IBM\SPSS\Statistics\20.

Note: Windows Vista (and later) users should download 73929.bat to a writeable location, e.g. Desktop, and then copy the file into the SPSS Statistics directory.

2. Double-click 73929.bat from within the SPSS Statistics directory. Make sure that an additional file extension such as ".txt" wasn't added to the filename during the download.

If you receive the message, "Successfully repaired the database information.", you should now be able to successfully launch SPSS Statistics.

If this doesn't work, or you are running the Macintosh or Linux version of the software, please contact IBM SPSS Technical Support.

Related information

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Document information

More support for: SPSS Statistics

Software version: 18.0, 19.0, 20.0

Operating system(s): Platform Independent

Reference #: 1479939

Modified date: 07 September 2016

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