TSM DP for VMware - file recovery from full-vm "best effort" support

Technote (FAQ)


Question

Use of iSCSI initiator within a VMware guest for individual file recovery from a full-vm image on a unsupported platform is available on a "best effort" basis as defined below.

Cause

Link to Data Protection for VMware software requirements: http://www-01.ibm.com/support/docview.wss?uid=swg21505139&S_CMP=rnavf

Answer

"BEST EFFORT" SUPPORT DEFINITION

  • IBM Support will accept calls from customers using the Mount component of the Data Protection for VMware Windows Recovery Agent in conjunction with an iSCSI initiator to perform file-level recovery from a full-vm image backup on the operating systems, distributions and release levels listed below
  • IBM Support will not require that the customer recreate the problem on an officially supported Microsoft Windows or Linux operating system before calling in for support
  • IBM Support will cease problem determination if the problem is determined to be unique to the operating systems, distributions or release levels listed below. The problem must then be pursued with that distribution's provider or community.

OPERATING SYSTEMS, DISTRIBUTION, AND RELEASE LEVELS ELIGIBLE FOR "BEST EFFORT" SUPPORT - TSM FOR VIRTUAL ENVIRONMENTS V7.1

  • Linux - CentOS 5 and 6
  • Linux - Debian 6 and 7
  • Linux - Fedora 19 and 20
  • Linux - OpenSUSE 13
  • Linux - Scientific Linux 5 and 6
  • Linux - Ubuntu 13, 14 and 14.04

OPERATING SYSTEMS, DISTRIBUTION, AND RELEASE LEVELS ELIGIBLE FOR "BEST EFFORT" SUPPORT - TSM FOR VIRTUAL ENVIRONMENTS V6.4
  • Linux - CentOS 5 and 6
  • Linux - Debian 6
  • Linux - Fedora 16 and 17
  • Linux - Scientific Linux 5 and 6
  • Linux - Ubuntu 10.04, 11.10, and 12
  • Linux - Mandriva Linux 2011

OPERATING SYSTEMS, DISTRIBUTION, AND RELEASE LEVELS ELIGIBLE FOR "BEST EFFORT" SUPPORT - TSM FOR VIRTUAL ENVIRONMENTS V6.3


OPERATING SYSTEMS, DISTRIBUTION, AND RELEASE LEVELS ELIGIBLE FOR "BEST EFFORT" SUPPORT - TSM FOR VIRTUAL ENVIRONMENTS V6.2
  • Linux - CentOS 5
  • Linux - Debian 5
  • Linux - Fedora 14
  • Linux - Mandriva Linux 2010
  • Linux - Scientific Linux 5
  • Linux - SUSE Linux Enterprise Desktop 10 and 11
  • Linux - SUSE Linux Enterprise Server 10 SP3 and 11
  • Linux - RedHat Desktop 5 and 6
  • Linux - RedHat Enterprise Linux 5.5, 5.6, and 6.0
  • Linux - Ubuntu 9 and 10
  • Microsoft Windows 7

SUPPORT CONSIDERATIONS

  • The iSCSI initiator is used in conjunction with the Mount component of the Data Protection for VMware Windows Recovery Agent to achieve individual file recovery from full-vm backup images; the Windows Mount acts as the iSCSI target and exposes (or presents) a snapshot of a backup copy of a disk to the iSCSI initiator which in turn can read data from the exposed disk. The Data Protection for Windows Recovery Agent must be deployed on an officially supported platform.
  • This support statement is only pertinent to the use of an iSCSI initiator in conjunction with the Mount component of the Data Protection for VMware Windows Recovery Agent as an iSCSI target. This support statement does not pertain to the use of the Data Protection for VMware Linux Mount product.
  • The iSCSI initiator and required open-iscsi administration utility, iscsiadm, are a prerequisite software requirement on all Linux distributions. As is the case with the officially supported distributions, support for installation of prerequisite software is outside of the scope of the best effort support outlined in this document.
  • The iSCSI initiator on Microsoft Windows 7 is installed by default; no additional software needs to be installed in a Windows 7 virtual machine guest which is the target of a file recovery operation.
  • No IBM Tivoli Storage Manager components need to be installed in the virtual machine guest which is the target of a file recovery operation (i.e., the machine hosting the iSCSI initiator).
  • The iSCSI protocol allows the user to expose a disk over the TCP/IP protocol; in this specific case in order to expose a backup of a VMware virtual machine disk to a guest operating system running Linux or Microsoft Windows. Once the disk is exposed using the iSCSI protocol, the process of mounting the logical partitions contained on the exposed disk to the operating system is outside of the scope of the best effort supported outlined in this document. This includes partitions hosted on GUID Partition Table (GPT) disk partitions, partitions hosted on Windows dynamic disks, Linux Logical Volume Manager (LVM) managed partitions, and partitions managed by any other type of Microsoft Windows or Linux volume managers.
  • Using the iSCSI initiator in conjunction with the Mount component of the Data Protection for VMware Windows Recovery Agent to achieve individual file recovery from full-vm backup images is only supported for backups of a VMware virtual machine taken by the IBM Tivoli Storage Manager Backup-Archive client V6.2.3 or higher.

ADDITIONAL INFORMATION

For additional technical information about using an iSCSI initiator in conjunction with the Data Protection for VMware Windows Recovery Agent to achieve individual file recovery from full-vm backup images see this Technote

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Document information


More support for:

Tivoli Storage Manager for Virtual Environments
Data Protection for VMware

Software version:

6.2, 6.3, 6.4, 7.1

Operating system(s):

Linux, Windows

Software edition:

All Editions

Reference #:

1474116

Modified date:

2014-10-03

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