Configuring the Public URI in Rational Team Concert setup menu hangs with the Loading configuration settings message

Technote (troubleshooting)


Problem(Abstract)

Attempts to configure the Public URI in step one of the Setup menu for IBM Rational Team Concert results in Loading configuration settings... and hangs there.

Symptom

When accessing the setup menu of Rational Team Concert, step one is to configure the Public URI of the Jazz Team Server. When the Public URI is saved, the page indicates Loading Configuration Settings but hangs indefinitely.


Cause

The hang could be caused by the following:

If Rational Team Concert is deployed on IBM WebSphere:

  • Using unsupported version of WebSphere
  • The hostname contains an underscore (_)
  • Some Java Virtual Machine (JVM) custom properties are missing or incorrectly configured in WebSphere.
  • The application server security setting "Use available authentication data when an unprotected URI is accessed" is NOT selected
  • Corrupted jts_war and or ccm_war folders in the WebSphere's temporary folder


If Rational Team Concert is deployed on Tomcat:
  • The hostname contains an underscore (_)
  • Corrupted jts_war and or ccm_war folders in \\JazzTeamServer\server\tomcat\webapps directory
  • The System Property "JAZZ_HOME" is set incorrectly

Resolving the problem

The following steps can be used to resolve the problem:


If Rational Team Concert is deployed on IBM WebSphere:

  1. Review System Requirements for Rational Team Concert and ensure that you are running a supported version of WebSphere

  2. Ensure that the hostname does not contain an underscore (_)

  3. Ensure that all the JVM custom properties are added and correctly configured as detailed in steps 11 and 12 in Setting up a WebSphere Application Server.

  4. Ensure that the application server security setting "Use available authentication data when an unprotected URI is accessed" is selected.
    This option can be found under the following:
    -Navigate to Security > Secure administration and applications.
    -Under Authentication, expand Web security and click General settings.
  5. Redeploy jts.war and ccm.war:
    • Stop the WebSphere server
    • Navigate to the WebSphere temporary directory. The location of the WebSphere's temp folder is.../<%WebSphere_DIR%>/AppServer/profiles/AppSrv01/temp/<%Node_Name%>/<%Server_name%>
      For example,
        /opt/IBM/WebSphere/AppServer/profiles/AppSrv01/temp/rpmcs11Node01/server1
    • Locate jts_war and ccm_war folders. Delete both jts_war and ccm_war.
    • Start the server




If Rational Team Concert is deployed on Tomcat:
  1. Ensure that the hostname does not contain an underscore (_)

  2. Redeploy jts.war and ccm.war:
    • Stop the Tomcat server
    • Navigate to \\JazzTeamServer\server\tomcat\webapps
    • Locate jts_war and ccm_war folders. Delete both jts_war and ccm_war.
    • Start the server

Leverage the Jazz Community

Jazz and Rational Team Concert have an active community that can provide you with additional resources. Browse and contribute to the User forums, contribute to the Team Blog and review the Team wiki.
Refer to technote 1319600 for details and links.


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Document information


More support for:

Rational Team Concert
Team Server

Software version:

3.0

Operating system(s):

Linux, Windows

Reference #:

1474026

Modified date:

2013-11-15

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