WebSphere Transformation Extender product download troubleshooting information

Answer

If you are entitled and have access to the software, you can log on and download the software from the IBM Passport Advantage site (PPA) .

Passport Advantage

If you are not already registered with the IBM Passport Advantage (PPA) site, you need your IBM Customer Number (ICN) to do so.

If you are encountering problems with your WTX product downloads, or do not see the software you are trying to download on the Passport Advantage site, try searching the PPA site with the part number. The part numbers can be found from the product download documents available on the WTX support site at the link below. Use the "Search support" field to search for the Download document using the product description.

WebSphere Transformation Extender Support site

If you still do not find the software, try contacting eCustomer Care (PPA help desk). You can request that the software be made available for your download based on your entitlement. The contact information for eCustomer Care is located at the following link:

Passport Advantage Helpdesk (eCustomer Care)

You can also contact your IBM Account Representative for assistance with your product download issues. If you do not know your IBM Customer Number or the assigned IBM Account Representative for your account, please contact 1-800-IBM-4YOU (1-800-426-4968) for this information.

The WebSphere Transformation Extender Technical Support Team does not have information regarding or access to customer downloads, so you will have to use one of the methods above for any download problems. If you continue to have problems downloading the software, you can contact the WebSphere Transformation Extender Technical Support Team for assistance.