Job Monitor unable to pause a hung backup job

Technote (troubleshooting)


Problem(Abstract)

Job Monitor for Tivoli Storage Manager for Sharepoint is not able to pause a hung backup job.

Symptom

You will see backup job in Tivoli Storage Manager for SharePoint Job Monitor that is no longer progressing and appears hung.


Cause

The hung job ended unexpectedly and prevented DocAve Manager from updating Job Monitor with job status. This is why the pause button in Job Monitor could not stop the job.

Resolving the problem

To resolve this problem, delete the hung job in the Job Monitor:

1) Within the Job Monitor.
2) Highlight the job that is "hung".
3) Press the delete button.

Then rerun the backup


Product Alias/Synonym

TSM

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Document information


More support for:

Tivoli Storage Manager for Microsoft SharePoint

Software version:

All Versions

Operating system(s):

Windows

Reference #:

1470764

Modified date:

2013-03-25

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