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Error CRJAZ1494E when uploading client access license keys

Technote (troubleshooting)


In IBM Rational Team Concert 3.0, error CRJAZ1494E might occur when you attempt to upload license keys (e.g. RTC_Contributor_Unlocked.jar).


The following error will show:

A problem occurred and the license configuration was not saved (The key with id "" does not allow updating the purchase count.)


This error is caused by a known defect, 141119, which has been fixed in RTC 3.0 iFix1.

Resolving the problem

To resolve the problem, you have two options:

Option #1: Upgrade from Rational Team Concert 3.0 to Rational Team Concert 3.0 iFix1.

Option #2: Apply the patch provided in defect
Follow the instructions in the link below to apply the patch:

Related information

Defect 141119

Document information

More support for: Rational Team Concert

Software version: 3.0

Operating system(s): Linux, Windows

Reference #: 1470748

Modified date: 11 March 2011