Submit an IBM service request through the phone

Contacting IBM Phone Support

To contact IBM Support via phone, you will need your IBM Customer Number.

• For US Customers, contact the IBM Support at 1-800-IBM-SERV (1-800-426-7378)
  To contact about IBM ILOG products,
  1. Press 2 - All other business products and solutions
  2. Press 2 - Assistance with Software
  3. Press 1 - New Service Request
• For customers outside the IBM, contact one of the numbers at IBM Planetwide
  Follow the directions to get to IBM Support for IBM ILOG software products.

From there, you will need to provide

• Your IBM Customer Number
• Product name and version. It helps to have the full name (for instance, "ILOG CPLEX Optimization Studio")
• Severity of the problem
• A description of the problem

The agent will be able to answer, or route the case to the proper place.

Further Information

If you have any questions with the transition to IBM Support, you can open a new service request.

IBM ILOG optimization and supply chain customers with transition questions can also contact us at opticare@us.ibm.com