Question & Answer
Question
How do I contact IBM Support through the phone?
Answer
Contacting IBM Phone Support
To contact IBM Support via phone, you will need your IBM Customer Number.
- For US Customers, contact the IBM Support at 1-800-IBM-SERV (1-800-426-7378)
To contact about IBM ILOG products, - Press 2 - All other business products and solutions
- Press 2 - Assistance with Software
- Press 1 - New Service Request
- For customers outside the United States, contact one of the numbers at IBM Planetwide
Follow the directions to get to IBM Support for IBM ILOG software products.
From there, you will need to provide
- Your IBM Customer Number
- Product name and version. It helps to have the full name (for instance, "ILOG CPLEX Optimization Studio")
- A description of the problem
The agent will be able to answer, or route the case to the proper place.
Further Information
If you have any questions with the transition to IBM Support, you can open a new service request.
[{"Product":{"code":"SSSA5P","label":"IBM ILOG CPLEX Optimization Studio"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"--","Platform":[{"code":"PF033","label":"Windows"}],"Version":"12.6.3","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}},{"Product":{"code":"SSTM3W","label":"IBM ILOG CP"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"General","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}},{"Product":{"code":"SS6MYV","label":"IBM ILOG ODM Enterprise"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"General","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]
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Document Information
Modified date:
16 June 2018
UID
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