IBM Support

Submit an IBM service request through the phone

Question & Answer


Question

How do I contact IBM Support through the phone?

Answer

Contacting IBM Phone Support


To contact IBM Support via phone, you will need your IBM Customer Number.
  • For US Customers, contact the IBM Support at 1-800-IBM-SERV (1-800-426-7378)
    To contact about IBM ILOG products,
    1. Press 2 - All other business products and solutions
    2. Press 2 - Assistance with Software
    3. Press 1 - New Service Request
  • For customers outside the United States, contact one of the numbers at IBM Planetwide
    Follow the directions to get to IBM Support for IBM ILOG software products.

From there, you will need to provide
  • Your IBM Customer Number
  • Product name and version. It helps to have the full name (for instance, "ILOG CPLEX Optimization Studio")
  • A description of the problem

The agent will be able to answer, or route the case to the proper place.


Further Information


If you have any questions with the transition to IBM Support, you can open a new service request.

[{"Product":{"code":"SSSA5P","label":"IBM ILOG CPLEX Optimization Studio"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"--","Platform":[{"code":"PF033","label":"Windows"}],"Version":"12.6.3","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}},{"Product":{"code":"SSTM3W","label":"IBM ILOG CP"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"General","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}},{"Product":{"code":"SS6MYV","label":"IBM ILOG ODM Enterprise"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"General","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
16 June 2018

UID

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