IBM Support

Submit an IBM service request through the phone

Technote (FAQ)


How do I contact IBM Support through the phone?


Contacting IBM Phone Support

To contact IBM Support via phone, you will need your IBM Customer Number.

  • For US Customers, contact the IBM Support at 1-800-IBM-SERV (1-800-426-7378)
    To contact about IBM ILOG products,
    1. Press 2 - All other business products and solutions
    2. Press 2 - Assistance with Software
    3. Press 1 - New Service Request
  • For customers outside the United States, contact one of the numbers at IBM Planetwide
    Follow the directions to get to IBM Support for IBM ILOG software products.

From there, you will need to provide
  • Your IBM Customer Number
  • Product name and version. It helps to have the full name (for instance, "ILOG CPLEX Optimization Studio")
  • A description of the problem

The agent will be able to answer, or route the case to the proper place.

Further Information

If you have any questions with the transition to IBM Support, you can open a new service request.

Cross reference information
Segment Product Component Platform Version Edition
Business Analytics IBM ILOG CP General
Business Analytics IBM Decision Optimization Center General

Document information

More support for: IBM ILOG CPLEX Optimization Studio

Software version: 12.6.3

Operating system(s): Windows

Reference #: 1469545

Modified date: 01 September 2011

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