Submit an IBM service request through the phone

Technote (FAQ)


Question

How do I contact IBM Support through the phone?

Answer

Contacting IBM Phone Support


To contact IBM Support via phone, you will need your IBM Customer Number.

  • For US Customers, contact the IBM Support at 1-800-IBM-SERV (1-800-426-7378)
    To contact about IBM ILOG products,
    1. Press 2 - All other business products and solutions
    2. Press 2 - Assistance with Software
    3. Press 1 - New Service Request
  • For customers outside the United States, contact one of the numbers at IBM Planetwide
    Follow the directions to get to IBM Support for IBM ILOG software products.

From there, you will need to provide
The agent will be able to answer, or route the case to the proper place.


Further Information


If you have any questions with the transition to IBM Support, you can open a new service request.

IBM ILOG optimization and supply chain customers with transition questions can also contact us at opticare@us.ibm.com


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Document information


More support for:

IBM ILOG CPLEX Optimization Studio

Software version:

12.0

Operating system(s):

Windows

Reference #:

1469545

Modified date:

2011-09-01

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