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CFG-ERR-0101 when starting Cognos for the first time

Technote (troubleshooting)


Problem(Abstract)

CFG-ERR-0101 when Cognos Configuration starts the service for the first time.
Environment is Windows 2008 R2

User starting the service is part of the local administrator group but he cannot create the service.

Symptom

[ ERROR ] CFG-ERR-0101 Unable to register IBM Cognos service.

Execution of the external process returns an error code value of '5'.


Cause

Windows 2008 R2 security does not allow by default the administrator privilege.


Environment

Windows 2008 R2

Resolving the problem

Right click on Cognos Configuration shortcut and choose "Run as administrator" then start the service.

Document information

More support for: Cognos Business Intelligence
Install and Config

Software version: 10.2, 10.2.1, 10.2.1.1, 10.2.2

Operating system(s): Windows

Reference #: 1468700

Modified date: 18 February 2011