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Instructions for using JRules Replacement Keys

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Abstract

This document includes the following: "Installation instructions and generic keys for JRules" and
"Two new FAQs for JRules" (FAQ-1: Installer tells me there is a server error, and FAQ-2: I get no reply to my email to offline@sam.ilog.com or it bounces back).

Content

Installation instructions and generic keys for JRules


The procedure to follow depends on which JRules version you are using. To find out which version you are currently trying to install, execute the installer, find the JRules version on the first panel and quit the installer.

First, download the JRules Replacement Keys attached at the bottom of this document, then proceed to the instructions below for your version:

Procedure to be used for JRules 4.6 and 5.x
  1. Go to your HOME directory (see below FAQ "Where is my ILOG Rights file stored ?") and delete file named ilogrights.txt and .ilogcustomerid.txt that may exist in this directory.
  2. Copy the new ilogrights.txt in this directory.
  3. Launch installer and click "Next". If you have a dialog box "saying The ILOG installation password that you have typed is not valid". Ignore this message and click "OK".
  4. Installer will try to fetch ilogrights.txt on the license server. If you are connected to the Internet, you will get the same ilogrights.txt otherwise press "Cancel" to let the installer continue with ilogrights.txt you have just copied in your HOME directory.
  5. The next panel should confirm that "Your ILOG Rights file has been successfully retrieved and read. You may now proceed with the installation of your product.". If it is not the case, check the ilogrights.txt has been correctly copied in this location and you have the read permission on this file.

Procedure to be used for JRules 6.5, 6.6, 6.7
  1. Go to your HOME directory (see below FAQ "Where is my ILOG Rights file stored ?") and delete file named ilogrights.txt and .ilogcustomerid.txt that may exist in this directory
  2. Copy the new ilogrights.txt in this directory.
  3. Launch installer
  4. Choose the module/edition you want to install
  5. When you are prompted to "Enter your ILOG Installation Password) enter "1005-0620-3674" and click "Next".
  6. The next panel should confirm that "Your ILOG Rights file has been successfully retrieved and read. You may now proceed with the installation of your product.". If it is not the case, check the ilogrights.txt has been correctly copied in this location and you have the read permission on this file.

Where is my ILOG Rights file stored?

By default, the JRules installer searches for and saves the ILOG Rights file, named ilogrights.txt, in the directory referenced by the user.home Java property. This property usually refers to the user home directory.
  • On UNIX systems (Solaris, GNU/Linux, ...), your home directory is usually /home/ but it may also be /nfs/home/ or something else depending on your local configuration. Your actual home directory location is stored in the HOME environment variable. So your ILOG Rights file is stored by default as $HOME/ilogrights.txt.
  • On Windows systems, your home directory is usually C:\Documents and Settings\. Your actual home directory location is stored in the USERPROFILE environment variable. So your ILOG Rights file is stored by default as %USERPROFILE%\ilogrights.txt.
  • On MacOSX, your home directory is usually /Users/. Your actual home directory location is stored in the HOME environment variable. So your ILOG Rights file is stored by default as $HOME/ilogrights.txt.

Note: For JRules 7.0 and above; neither ilogright.txt file nor password is needed.

Two new FAQs for JRules



FAQ-1: Installer tells me there is a server error

Problem experienced
While attempting to install JRules, the installation program refuses to proceed because it can't connect to ILOG installation server. The error message is (text varies depending on version): ILOG Installation Server Error The ILOG installation server could not give the installation rights to the installer.
Origin of the issue
This server is no longer operational.
Impacted versions
JRules 4.7 up to 6.7.4
Workaround
Follow the Installation instructions and generic keys for JRules. You will be able to install JRules using a generic ilogrights file.


FAQ-2: I get no reply to my email to offline@sam.ilog.com or it bounces back

Problem experienced
While attempting to install JRules offline, I send an email to offline@sam.ilog.com, and next, I get no reply or my request bounces back saying recipient address is invalid.
Origin of the issue
The mail robot in charge of delivering ilogrights by mail is no longer operational.
Impacted versions
JRules 4.7 up to 6.7.4
Workaround
Follow the Installation instructions and generic keys for JRules. You will be able to install JRules using a generic ilogrights file.

ilogrights.zipilogrights.zip

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Document Information

Modified date:
15 June 2018

UID

swg21460567

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