How to use IBM Support Assistant to collect troubleshooting data for IBM Content Collector on Windows

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Abstract

This document tells you how to set up and run IBM Support Assistant to collect troubleshooting data for IBM Content Collector.

Content

The IBM Support Assistant is a free local software serviceability workbench that helps you resolve questions and problems with IBM software products. It is used to facilitate the collection of troubleshooting data for specific problems.

Download IBM Support Assistant V4

  1. Navigate to the IBM Support Assistant website at www.ibm.com/software/support/isa.
  2. Click the download link.
  3. In the IBM Support Assistant Workbench section, click the download link.
  4. Sign in with your IBM ID. You need an IBM ID to download the ISA software. If you do not have an IBM ID, register to get one.
  5. Accept the license agreement.
  6. Download the IBM Support Assistant Workbench 4.x for Windows to your computer.

Install IBM Support Assistant on Windows
  1. Extract the downloaded file into a temporary directory.
  2. Double-click the file setupwin32.exe. The installation wizard is displayed.
  3. Read the license agreement, accept the terms, and click Next.
  4. Select a destination folder, or just click Next to install to the default folder.
  5. Select the location to store user data, or just click Next to store user data in the default location.
  6. Click Install to begin the installation.
  7. Click Finish to exit the installation wizard.

Install the product add-ons

When you first start the IBM Support Assistant Workbench, a wizard starts that guides you through the initial setup. If the wizard does not automatically start or if you want to start it again at a later time, click First Steps on the home page and select Customize to set up proxy server settings (if necessary), configure the Updater, and start the Updater to install product add-ons.
  1. On the Network Connections page, you can configure your network connections, if necessary. Otherwise click Next.
  2. On the Updater Preferences page, you can configure the Updater preferences, if necessary. Otherwise click Next.
  3. Click Finish to exit the wizard. The Updater is displayed:
    The Product Add-ons to Install page of the Updater
  4. Expand the Information Management category.
  5. Select the IBM Content Collector 2.2 add-ons and click Next.
    Select the IBM Content Collector 2.2. add-ons on the Product Add-ons to Install page
  6. Just click Next on the Tools Add-ons to Install page.
  7. Read the license agreement, accept the terms, and click Next.
  8. Click Install to start the installation of the selected add-ons.
  9. Click Finish to exit the Updater, and restart the IBM Support Assistant Workbench.


Collect troubleshooting data

  1. Select Start -> All Programs -> IBM Support Assistant -> IBM Support Assistant V4.x to start ISA.
  2. Click Launch Activity and select Analyze Problem.
    Select Analyze Problem in the IBM Support Assistant
  3. On the Collect data tab, select the product data collectors that you want to run.
    File Version Collector generates reports about installed Content Collector binaries that can be used to check the integrity of the installation.
    Log File Collector collects all IBM Content Collector Server log files and event logs that are typically used to diagnose a problem.
  4. Click Add.
    Add a File Version Collector, a Log File Collector, or both
  5. Verify that the data collectors that you selected appear in the Collector Queue.
    The Collector Queue
  6. Click Collect All.
  7. Select the Current Status tab to check the status of the data collection. When the data collection is complete, the location of the data collection file is provided as link on the status tab and at the end of the output.
    The Current Status tab

Related information

IBM Support Assistant Download

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Document information


More support for:

Content Collector
All Content Collector products

Software version:

2.2

Operating system(s):

Windows 2003 server, Windows 2008 server

Software edition:

All Editions

Reference #:

1460042

Modified date:

2011-02-08

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