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WebSphere Portal startup fails with EJCBC0002E: The service [<serviceName>] could not be located.

Technote (troubleshooting)


Problem

When starting the WebSphere_Portal server, startup throws an exception: EJCBC0002E: The service could not be located.

Symptom

In the SystemOut.log, the following exception can be seen at the time the wps.ear application is started:
===========================
[1/13/11 11:00:56:875 EST] 00000015 Servlet E com.ibm.wps.engine.Servlet init EJPFD0016E: Initialization of service failed.
com.ibm.portal.resolver.exceptions.LocalizedIOException: EJCBC0002E: The service [com.ibm.wps.resolver.friendly.CORFriendlySelectionServiceHome] could not be located.
at com.ibm.portal.resolver.helper.eclipse.Platform.createInstance(Platform.java:201)
at com.ibm.portal.resolver.helper.eclipse.Platform.createInstance(Platform.java:128)
at com.ibm.wps.resolver.friendly.service.PortalFriendlySelectionBootstrapService.init(PortalFriendlySelectionBootstrapService.java:197)
at com.ibm.wps.services.Service.init(Service.java:107)
at com.ibm.wps.services.Service.init(Service.java:83)
at com.ibm.wps.services.ServiceManager.createService(ServiceManager.java:363)
===========================

The service name in this case is "com.ibm.wps.resolver.friendly.CORFriendlySelectionServiceHome", but the name could vary.

You may also see warnings for various applications like this:

===========================
[1/13/11 11:00:54:250 EST] 00000015 RegistryResol W CWXRS0023W: Extension Point (com.ibm.portal.model.skinlistprovider) not available for Extension: com.ibm.wps.engine.standardSkinListProvider
[1/13/11 11:00:54:252 EST] 00000015 RegistryResol W CWXRS0023W: Extension Point (com.ibm.portal.model.themelistprovider) not available for Extension: com.ibm.wps.engine.standardThemeListProvider
[1/13/11 11:00:54:269 EST] 00000015 RegistryResol W CWXRS0023W: Extension Point (com.ibm.portal.resolver.model.ContentNodeLinkGenerator) not available for Extension: com.ibm.wps.ai.rest.AIContentNodeLinkGenerator
[1/13/11 11:00:54:278 EST] 00000015 RegistryResol W CWXRS0023W: Extension Point (com.ibm.portal.resolver.model.NavigationNodeLinkGenerator) not available for Extension: com.ibm.wps.ai.rest.AINavigationNodeLinkGenerator
===========================


Cause

These messages indicate that the the temporary directory for extension points has become corrupted. This can happen after a server is upgraded.


Resolving the problem

To resolve this problem, you can do the following:


1. Stop the WebSphere_Portal server

2. Delete the contents of the following directory:

<wp_profile root>/temp/<node name>/WebSphere_Portal/_extensionregistry

3. Start the WebSphere_Portal server.

Document information

More support for: WebSphere Portal
Installation & Configuration

Software version: 6.1, 7.0

Operating system(s): AIX, IBM i, Linux, Solaris, Windows

Reference #: 1459952

Modified date: 14 December 2015