What do I need to gather to assist IBM when troubleshooting an issue with Lotus Connections Bogs 3.0?
Do you want to automate the collection of MustGather data?
Collecting the following Log information has now been automated in the IBM Support Assistant Lite for Lotus Connections tool, which is included with the Connections product..
It can be found in <LC program dir>\data\shared\tools\isa\LC3.0_ISA_Lite.zip (or .tar if unix/linux)
Alternatively, For more information about automating data collection, download the ISA lite for LC:
New Tech note to come
Title: Download IBM Support Assistant (ISA) Lite for Lotus Connections
Doc #: 4025198
Files to collect (if not using ISA lite)
Collecting the following data before contacting support will help expedite problem determination and resolution of the problem:
1. Provide a precise description of the issue, error message, and steps to reproduce.
2. Provide any applicable screen shots.
3. Systemout.log and systemerr.log located in %WAS_HOME%\profiles\(your profile)\logs\server1 is the primary logging file for the Lotus Connections Activities component. When collecting this file and sending to support be sure to:
a. Reproduce the problem
b. Specify the time the problem was reproduced
4. LotusConnections-config.xml located in directory %WAS_HOME%\profiles\(your profile)\config\cells\(your cell)\LotusConnections-config stores properties that control common Lotus Connections features, such as the navigation bar links. This is a file to collect if navigation is not working correctly while navigating the various Lotus Connections Components
1. Log on to the WebSphere Application Server (WAS) integrated solutions console using an administrator ID
2. Go to Troubleshooting -> Logs and Trace -> Logging and Tracing -> Server 1 (or server Activities is installed on) -> Diagnostic Trace Server -> Change Log Detail Levels -> please add the following *string and click Apply -> OK
The following are Blogs specific trace strings:
General Blogs issue
3. Shut down the WAS Server and move to another directory (or delete) Systemout.log and systemerr.log, trace.log and all FFDC logs so a new set of clean logs with tracing can be created
4. Start the server and reproduce the problem.
5. The tracing will be recorded to trace file located in %WAS_HOME%/profiles/appSrv01/logs/server1/trace.log
6. Provide support the trace.log, systemout.log, systemerr.log and FFDC logs along with configuration files from the Files to Collect section above.
Fiddler is a tool for monitoring requests made and received by a web browser. This information is often invaluable when troubleshooting a problem with Blogs. Due to the AJAX nature, an error message may not always display the true cause of the error. A fiddler trace helps show all of the requests that were made, and any requests or responses that may have been made.
A fiddler trace may be required when there is an error performing an action that results in a request to the server – creating an activity, saving an entry, adding a member to an activity.Fiddler can be downloaded from http://www.fiddler2.com. It must be installed on the system is accessing Lotus Connections.
Have the user log into connections. Run the fiddler application. Have the user perform the operation that is causing the error. When the action has been completed, save the results in fiddler by choosing “File”->”Save”->”All Sessions”.
NOTE: Fiddler will capture all browser traffic on the user's system. Users should be advised to close all other browser windows before opening fiddler. If the user does not close other browser windows, requests made in those browser windows will also be recorded by fiddler.