IBM Support

Testing a Data Source in Cognos Connection Returns Decryption errors: PRS-CSE-1255 CAM-CRP-1064

Troubleshooting


Problem

When testing a data source in Cognos Connection, the test sometimes is successful and sometimes returns the errors below: PRS-CSE-1255 Exception error encountered in data decryption. CAM-CRP-1064 Unable to process the PKCS #7 data because of an internal error. Unable to find an appropriate common symmetric key to decrypt the data.

Resolving The Problem

The only object associated with a Data Source that requires decryption is the Signon, therefore this issue can likely be resolved by deleting the Signon object (which falls below a Connection with the Data Source) and then recreating it.

Ensure that you know the user name, password and members list of the original Signon before deleting it

[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Cognos Connection","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"10.1;10.1.1;10.2;10.2.1;10.2.2;8.4.1","Edition":"All Editions","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
15 June 2018

UID

swg21458484

Page Feedback