IBM Support

Collecting Data: People Finder for WebSphere Portal

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Abstract

Collecting troubleshooting data for People Finder issues with IBM WebSphere Portal expedites time to resolution by enabling IBM Support to provide informed problem analysis.

Content

If you have already contacted IBM Support and must collect data to determine the nature of a problem in WebSphere Portal, review the information below for the available methods of data collection. Otherwise, review Collecting Data: Read first for WebSphere Portal.

Collecting People Finder information
People Finder issues can include:
- simple search page not available
- search not working on a required "search" attribute (searchBy: e-mail)
- e-mail attribute is not displayed
- profile page does not display
- attributes not getting populated correctly for the profile / business section
- configuring additional attributes to be displayed in the People Finder portlet
- direct report does not appear in the organization page
- user photo does not appear
- advanced search does not work for multiple "search attributes"
- slow performance



Data Collection

Use the following instructions for collecting the necessary troubleshooting data.

Option A: Enabling static (extended) tracing
Static tracing is the recommended method of capturing data, as it collects data from server startup until problem recreation.

1. Log into the Integrated Solutions Console as the WebSphere Application Server administrator.

2. Click Troubleshooting->Logs and Trace->WebSphere_Portal->Diagnostic Trace.

3. On the Configuration tab, ensure Enable Log is selected. On this same tab, ensure you increase the Maximum File Size and and Maximum Number of Historical Files as needed to ensure that the tracing of the problem recreation is not overwritten due to the amount of traffic on the system and output of the tracing itself.

4. Click Change Log Level Details and enter the following trace string:

    *=info:com.ibm.wps.services.puma.*=all:com.ibm.wps.puma.*=all:
    com.ibm.wps.um.*=all:com.ibm.ws.wim.*=all:com.ibm.websphere.wim.*=all:
    com.ibm.wsspi.wim.*=all:com.ibm.wps.engine.Servlet=all:
    com.ibm.wps.peoplefinder.*=all:com.ibm.workplace.*=all:
    com.ibm.wkplc.people.*=all

5. Click OK and save the changes.

6. Restart the WebSphere_Portal application server.

    Option B: Enabling dynamic tracing
    Dynamic tracing can be used for situations that do not permit a server restart.

    1. Log in as the Portal administrator.

    2. Click Administration->Portal Analysis->Enable Tracing. The Enable Tracing portlet appears.

    3. Type the required trace string into the field Append these trace settings:


      *=info:com.ibm.wps.services.puma.*=all:com.ibm.wps.puma.*=all:
      com.ibm.wps.um.*=all:com.ibm.ws.wim.*=all:com.ibm.websphere.wim.*=all:
      com.ibm.wsspi.wim.*=all:com.ibm.wps.engine.Servlet=all:
      com.ibm.wps.peoplefinder.*=all:com.ibm.workplace.*=all:
      com.ibm.wkplc.people.*=all

    4. Click the Add icon. Enable Tracing updates the field Current trace settings.

    Note: Restarting WebSphere Portal will remove traces that were set by using the Enable Tracing Administration portlet.



    II. Collecting and submitting logs and configuration data

    1. Reproduce the problem. Collect screenshots, userId, and timestamp information as appropriate.

    2. Run the following script from <wp_profile>/PortalServer/bin to collect the data:

    • Windows:  wpcollector.bat
    • Linux/Unix/i: wpcollector.sh

    Note: If you wish to use wpcollector to FTP the files to IBM Support, include the -Dpmr=<pmr_number> parameter to indicate the relevant PMR #. For example: wpcollector.bat -Dpmr=11111,222,333


    3. If you did not FTP your files via wpcollector, locate the "wp.mustgather.zip" file or the "<pmr #>-wp.mustgather-timestamp.zip" file in <wp_profile_root> /filesForAutoPD/. Send the files to IBM Support by using the instructions outlined in Exchanging information with IBM Technical Support for problem determination.

    Note: When sending in logs for review, include any relevant screenshots, timestamps, userIds, etc. in order to expedite analysis of the issue.

    Related Information

    Cross reference information
    Segment Product Component Platform Version Edition
    Organizational Productivity- Portals & Collaboration WebSphere Portal End of Support Products AIX, HP-UX, IBM i, Linux, Solaris, Windows, z/OS 7.0, 6.1

    Document information

    More support for: WebSphere Portal
    Problem Determination

    Software version: 8.0, 8.5

    Operating system(s): AIX, Linux, Solaris, Windows

    Software edition: Enable, Express, Extend, Server

    Reference #: 1458362

    Modified date: 06 January 2011


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