Troubleshooting
Problem
After installing ITIC 7.2.1 or 7.2.2, we cannot find the commandLine.sh/bat file in order to load the mappings.
Cause
This has been identified as a product defect under APAR IZ90427. The commandLine.sh/bat scripts were replaced by the executeMapping.sh/bat in ITIC 7.2.1 and later.
Resolving The Problem
Use the executeMapping.sh or executeMapping.bat file instead of the commandLine script. It has the same syntax.
[{"Product":{"code":"SS6HJK","label":"Tivoli Service Request Manager"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"--","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"7.2.1","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
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Document Information
Modified date:
27 February 2019
UID
swg21457069