Question & Answer
Question
How do you set the mxe.email.content.type System Property? We are following the directions in the SRM Install Guide about "Before you enable Rich Text Editor" to prepare for the srmrteenable command and need more information about this property.
Cause
The bullet about Communication Templates in the "Before you enable Rich Text Editor" section of our manual is misleading and does not give enough information to complete the task.
Answer
The section should say:
Communication Templates - email message content type is set to text so when using Rich Text Editor for Solutions, if a communication template includes the solution long description in a message body (:fr1code_longdescription), the message will not be formatted correctly. To format the message correctly, you must create the "mxe.email.content.type" system property of data type ALN in the System Properties app and set this new property's value to "text/html" (without the quotes).
Was this topic helpful?
Document Information
Modified date:
27 February 2019
UID
swg21456921