Missing workspaces in Tivoli Enterprise Portal after install

Technote (troubleshooting)


Problem(Abstract)

Unable to see workspaces after configuring Monitoring agent.

Diagnosing the problem

Open and log into Tivoli Enterprise Portal.

If there is only one agent defined, there will not be a + sign on Tivoli Storage Manger indicating that it can be expanded to show the workspaces. If there are more than one agents defined, there will be a + sign indicating that the agent can be expanded to reveal the workspaces.


Resolving the problem

To resolve the issue, perform the following steps in order:


Open DOS prompt, navigate to the itm\cnps\sqllib directory and issue:
dir > c:\sqllibDir.txt

In the event that the following steps do not resolve the issue, this file will need to be sent into support.
1. Stop the Tivoli Enterprise Portal service in Tivoli Enterprise Monitoring Service
2. Open a command prompt (Start -> Run... -> cmd)
3. CD into the directory <install dir>\itm\cnps\sqllib (default installation directory is c:\ibm)
4. Run the following command which will simulate the Unix touch command (and update the timestamps on all of the files):
copy /b *.* +,,

5. CD into the directory <install dir>\itm\cnps
6. Edit the file kfwalone (for example: notepad kfwalone)
7. Locate the line with the KFW_MIGRATE_FORCE variable and set it to Y so it now looks like this:
KFW_MIGRATE_FORCE=Y

8. Save and close the file
9. From within this same directory (<install dir>\itm\cnps), run:
buildpresentation.bat

Note: this command could take up to 30 minutes to run.

10. Once completed, restart the Tivoli Enterprise Portal service in Tivoli Enterprise Monitoring Service.

If the workspaces show (the issue is resolved) set KFW_MIGRATE_FORCE back to N in kfwalone.

If the issue is not resolved, do the following:
1. Open a command prompt
2. CD into e:\ibm\itm\cnps and run the command migrate-export.bat
3. Send in the resulting saveexport.sql file for review. It can be located at:
<install dir>\itm\cnps\sqllib\saveexport.sql

Zip the saveexport.sql file and sqllibDir.txt and send it into support.


Unix/Aix
1. CD into the directory $CANDLEHOME/<interp>/cq/sqllib
2. Run: touch *
3. Edit the file:
Linux: $CANDLEHOME/<interp>/cq/bin/lnxenv
Unix: $CANDLEHOME/<interp>/cq/bin/lnxnocmsenv
Locate the line with the KFW_MIGRATE_FORCE variable and set it to Y so it now looks like this:
KFW_MIGRATE_FORCE=Y
4. Save and close the file lnxnocmsenv
5. Execute: $CANDLEHOME/bin/itmcmd execute cq InstallPresentation.sh
Note: this command could take up to 30 minutes to run.


Here is a similar technote from IBM Tivoli Monitoring support:
http://www-01.ibm.com/support/docview.wss?uid=swg21266846


Product Alias/Synonym

TSM TEP TEPs TEM TEMs ITM

Rate this page:

(0 users)Average rating

Document information


More support for:

Tivoli Storage Manager
Server

Software version:

All Supported Versions

Operating system(s):

Windows

Reference #:

1456802

Modified date:

2012-11-01

Translate my page

Machine Translation

Content navigation