IBM Support

BMXAA3851E - Connecting to the Server Has Been Temporarily Disabled

Troubleshooting


Problem

Unable to login to Maximo - receiving errors about connecting to the server has been temporarily disabled.

Symptom

When application server security (LDAP) is enabled and Admin Mode is 'ON'. When the number of administrators logged in meets the Number of Administrative Sessions Allowed setting, the next user logon will not be allow.
..

When logging into Maximo with Admin Mode 'ON' when using application server security receiving BMXAA3851E - Connecting to the server has been temporarily disabled.

If not using application server security - the typical error would be "Connecting to the server has been temporarily disabled.

Diagnosing The Problem

Checked in the systemout.log for Admin Mode - you should see something along the line below:
[12/1/10 11:55:26:588 EST] 00000080 SystemOut O 01 Dec 2010 11:55:26:588 [INFO] BMXAA4014I - Setting this server's maxsession active flag to 0.
[12/1/10 11:55:26:588 EST] 00000080 SystemOut O 01 Dec 2010 11:55:26:588 [INFO] BMXAA4032I - Successfully set Admin Mode ON.

Resolving The Problem

If located - this confirms that Admin Mode is on - turning Admin Mode "OFF" will correct this issue.
If you are logged in with a existing session - go to System Configuration -> Platform Configuration ->Database Configuration ->Select Action -> Manage Admin Mode - here you can Turn Admin Mode "OFF".

If the above is not an option - then you can run this from the command line with this switch:
setadminmode -mOFF

Location of this bat file<drive>maximo\tools\maximo\internal\SetAdminMode.bat

Once the setadminmode -mOFF shows 'done' after running this from command - stop/restart the server and this should resolve this issue.

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Document Information

Modified date:
17 June 2018

UID

swg21456593

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