TPC-R buttons and functions grayed out in browser GUI

Technote (troubleshooting)


Problem(Abstract)

Numerous buttons and functions in the TPC-R browser GUI are either grayed out or not functional when selected.

Symptom

Examples of this problem include the "actions" list when viewing a replication session will display all actions in the list grayed out, and various buttons in the GUI will not function when clicked.


Cause

Default browser security settings prevent scripting from running on web pages.

Resolving the problem

Several default browser settings need to be changed to enable all functionality in the TPC-R GUI:


For MS Internet Explorer - from the Tools menu, select Internet Options:

Disable the Pop-up Blocker function from the following locations
1. On the Privacy tab, confirm that the "Block pop-ups" setting is not selected.
2. On the Security tab, select Internet, then click on the "custom level" button. Under the Miscellaneous sub-tree, verify that the "Use Pop-up Blocker" option is disabled.

Allow JavaScript functions to run:
1. On the Security tab select Internet, then click the "custom level" button. IN the scripting sub-tree, confirm that all scripting options are enabled, as follows:


Set privacy level:
1. On the Privacy tab choose the settings tab, and adjust the slider to "Medium"

For Mozilla Firefox - from the Tools menu, select Options:
Navigate to the "content" panel, and ensure the pop-up blocker is disabled and scripting is enabled, as is shown here:


Cross reference information
Segment Product Component Platform Version Edition
Storage Management Tivoli Storage Productivity Center for Replication TPC for Replication Windows 2003 server, Windows 2008 server Edition Independent
Storage Management Tivoli Storage Productivity Center Standard Edition TPC for Replication Windows Edition Independent
Storage Virtualization Software System Storage Productivity Center Windows, Windows 2008 N/A
Storage Management Tivoli Storage Productivity Center Windows 5.1, 5.1.1, 5.2

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Document information


More support for:

Tivoli Storage Productivity Center for Replication
TPC for Replication

Software version:

3.3.3, 3.4, 3.4.1, 4.1, 4.1.1, 4.2, 4.2.1, 4.2.2

Operating system(s):

AIX, Linux, Windows 2003 server, Windows 2008 server

Software edition:

Edition Independent

Reference #:

1456379

Modified date:

2010-12-02

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