IBM Support

MustGather - for troubleshooting Alert related problem in WPG

Technote (troubleshooting)


Collecting data for Alert Notification related problem in IBM WebSphere Partner Gateway (WPG). Gathering this MustGather information before calling IBM support will help expedite problem analysis.

Resolving the problem

This section instructs the items of documentation required by the IBM WPG support team to diagnose the problem.

  • Firstly, gather the following required information and input as PMR description:
    1. Operating system, version and patch level
    2. WPG version and fixpack level
    3. WPG Topology (Simple/Simple Distributed/Full Distributed?)
    4. Database version and fixpack(patch) level
      (For instructions on how to get above information, refer to WPG ReadFirst Technote. )
    5. A clear, specific problem scenario.

  • Secondly, please collect the required data and upload them to PMR:

    1. Enable debug trace for the WPG server which is causing the error.
    1. Start the WAS administrative console.
    2. Click Troubleshooting > Logs and Trace
    3. Select server name.
      (e.g. Simple mode: 'server1'; Simple distributed: 'bcgserver'; Full distributed: both 'bcgconsole' and 'bcgdocmgr')
    4. Click Change Log Level Details.
    5. Select the Configuration tab.
    6. Enable the components logging by entering the below trace string:
    7. Click Apply.
    8. Save the changes, restart the server(s).

    2. Re-run the problematic scenario.

    3. Collect the following required data:

    1. WPG debug log :
      (e.g. Simple mode: 'server1'; Simple distributed: 'bcgserver'; Full distributed: both 'bcgconsole' and 'bcgdocmgr')

    2. Screenshots - All configuration settings been done and reproduced the problem.

    3. Screenshots - If problem occurs with error messages, capture the error detail from Viewer -> Event Viewer:
      • Click 'Debug' Event Type. Type the search criteria, and then click Search.
      • Click magnifier glass icon on the error event observed.
      • Capture screenshots for the ENTIRE Event Details page.

    4. Follow the instruction to send information to IBM Technical Support.

    Related information
    WPG Troubleshooting Guide
    Collection of WPG Technotes
    Searching solutions by using IBM Knowledge bases
    MustGather: Read first for WebSphere Partner Gateway

  • Cross reference information
    Segment Product Component Platform Version Edition
    Business Integration WebSphere Partner Gateway Advanced Edition AIX, HP-UX, Linux, Solaris, Windows 6.2, 6.1.1, 6.1

    Product Alias/Synonym

    WebSphere Partner Gateway

    Document information

    More support for: WebSphere Partner Gateway Enterprise Edition

    Software version: 6.1, 6.1.1, 6.2

    Operating system(s): AIX, HP-UX, Linux, Solaris, Windows

    Reference #: 1456066

    Modified date: 15 December 2010

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