AppScan crashes on startup immediately after installation

Technote (troubleshooting)


Problem(Abstract)

Attempt to launch IBM Rational AppScan Standard Edition or IBM Rational AppScan Express Edition version 8.0 right after installing the product results in one of two errors:
"AppScan failed saving the scan and will terminate now."
OR
"AppScan internal error occurred. Please contact your local customer support provider."

Symptom

The problem might appear right after the installation of IBM Rational AppScan Standard Edition or IBM Rational AppScan Express Edition.

Cause

The problem is caused by one of Microsoft Windows security updates or one of Microsoft .Net framework updates. One of the .dll files required for normal AppScan start-up gets replaced.

Resolving the problem

WORKAROUND:

The latest update for Microsoft .Net 3.5 framework includes a fix for this issue. Install the latest Microsoft .Net 3.5 framework update via Windows updates to resolve the problem.

Note:

No re-installation of AppScan is required after applying the latest Microsoft .Net 3.5 framework update.


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Document information


More support for:

IBM Security AppScan Standard
Installation

Software version:

8.0

Operating system(s):

Windows

Software edition:

Express, Standard

Reference #:

1455527

Modified date:

2011-02-18

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